Intelligent Visual Assistance for PEGA

TechSee Live is an AI-powered video assistance solution, allowing remote experts to see exactly what their customers see right on their PEGA console. This enables them to rapidly identify issues, find the correct resolutions and guide customers using Augmented Reality on their smartphone screens.

• UNIFIED VISUAL ENGAGEMENT PLATFORM ACROSS CHANNELS
  • Enhance call center productivity with TechSee for Pega Customer Service
  • Drive technician enablement with TechSee for Field Service applications
  • Increase call deflection with Visual Self-Service
• MAXIMIZE USER ADOPTION
  • Patented browser-based connection
  • No app download required
  • Limited bandwidth requirements
  • Launched from Desktop, tablet and mobile
• SEAMLESS INTEGRATION TO PEGA
  • Built-in single sign-on
  • One-click session initiation
  • Visual customer history
• PROVEN ROI
  • Truck Rolls ↓ 19%
  • Product Return rate ↓17%
  • First Contact Resolution ↑ 22%
  • NPS ↑ 25 points
  • First Time Fix rate ↑ 84%
  • Remote Resolution rate ↑ 89%
• OUR UNIQUENESS
  • Vendor of choice for Fortune 500 companies with 120K+ enterprise users
  • Enterprise-grade remote visual support solution
  • End-to-end solution across contact centers, field service and self-service
  • White-glove implementation & customer success programs

• Live Video Call
• Photo Mode
• Visual libraries and document sharing
• Mobile Screen Mirroring
• Desktop sharing
• Co-browsing
• Embedded video chat
• Guided visual self-service
• Optical Character Recognition (OCR) Scanner
• Geolocation
• Reporting & BI