Customer Decision Hub Ongoing Support & Managed Services

With Pega Customer Decision HubTM, clients can often find themselves challenged with maximizing the value of their investments in people, processes, and technology. And it can be difficult to align these investments to commercial benefits and strategic outcomes across the enterprise.

Futureproof understands the strategic and operational challenges facing marketing executives today. That's why we offer flexible and scalable ongoing support and managed services to drive continuous value across the enterprise while improving the ever-evolving one-to-one customer relationship.

Benefits

• Commercial Benefits Realization: We deliver insights and incremental value over time by:
  • Promoting a "Conveyor Belt of Change"
  • Connecting commercial benefits to corporate objectives at scale across client organizations
• Cost-Effective Solutions: We provide an offshore resource support model that delivers maximum services while leveraging the most economical/cost-effective rates.
• Continuous Technology Upgrades: We help clients harness advanced Customer Decision Hub capabilities and user benefits from recent software releases.
• Team Enablement and Augmentation: We ensure client teams are fully trained and enabled around the Customer Decision Hub solution. We can also supplement team skills to help clients scale enterprise marketing operations as they advance their corporate initiatives.

• Next best action additions, ideations, and maintenance
• New models, simulations, and model improvements
• Journey strategy updates
• Additional data sources
• Actions/audience eligibility
• Champion/challenger (AB testing)
• Scorecard updates