Pega Marketplace

futureproofAI Customer Decision Hub Ongoing Support & Managed Services

Drive rapid, incremental change while deriving continuous commercial value at scale, across the enterprise

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Overview

With Pega Customer Decision Hub^TM, clients can often find themselves challenged with maximizing the value of their investments in people, processes, and technology. And it can be difficult to align these investments to commercial benefit and strategic outcomes across the enterprise.

futureproofAI understands the strategic and operational challenges facing marketing executives today. That's why we offer flexible and scalable ongoing support and managed services to drive continuous value across the enterprise while improving the ever-evolving one-to-one customer relationship.

Key Features

Using an agile methodology, futureproofAI Ongoing Support & Managed Services offering includes:

Next best action additions, ideations, and maintenance
New models, simulations, and model improvements
Journey strategy updates
Additional data sources
Actions/audience eligibility
Champion/challenger (AB testing)
Scorecard updates

Benefits

Commercial Benefits Realization: We deliver insights and incremental value over time by:
- Promoting a "Conveyor Belt of Change"
- Connecting commercial benefits to corporate objectives at scale across client organizations
Cost-Effective Solutions: We provide an offshore resource support model that delivers maximum services while leveraging the most economical/cost-effective rates.
Continuous Technology Upgrades: We help clients harness advanced Customer Decision Hub capabilities and user benefits associated with recent software releases.
Team Enablement and Augmentation: We ensure client teams are fully trained and enabled around the Customer Decision Hub solution. We can also supplement team skills to help clients scale enterprise marketing operations as they advanced their corporate initiatives.