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HCL's ADvantage Pega Process Fabric Connector for ServiceNow
Improve productivity and efficiency by feeding data from ServiceNow into the Pega Process Fabric Hub
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Overview
HCL's ADvantageTM Pega Process Fabric(R) Connector for ServiceNow feeds your data (incidents) from ServiceNow to Pega Process Fabric Hub - in a scheduled batch, near-real-time, or real-time model. It publishes data about assignments, work queues, and operators for ServiceNow - improving productivity and efficiency. And before publishing tasks, the component ensures all data is in the correct standardized format for the Pega Process Fabric Hub.
Key Features
Take advantage of the following features:
- Feed data pertaining to the operator and work queue mappings to the Pega Process Fabric Hub
- Get near-real-time updates of task changes in ServiceNow
- Redirect users to the specific task in ServiceNow to take action
Direct Pega P2P connector:
- Leverage existing Pega investment to integrate with the remote system developed in a reusable fashion leveraging core Pega Process Fabric rules
- No additional tool-stack is required
- Faster time to market & Quick turnaround time (TAT)
Business Benefits:
- Improved productivity and efficiency of users
- A unified portal for all review/approvals across systems
- Productive use of team's effort by reducing window toggling
- Personalized customer experience
- Reduced operational effort and cost
- Enhanced visibility of case data or tasks across systems
Resources
HCL's ADvantage Pega Process Fabric Connector for ServiceNow Brochure
Other Offerings
HCL's ADvantage™ Assess for Pega
HCL’s ADvantage™ Design Assessment Tool (DAT) for Pega
HCL ADvantage™ Pega Case Migration Kit
HCL’s ADvantage™ Pega Code Impact Analyzer
HCL's ADvantage™ Pega Code Scanner
HCL's ADvantage™ Pega D.I.C.E. Solution
HCL's ADvantage™ Pega Environment 360 Portal
HCL's ADvantage™ Pega Experience Amplifier
HCL's ADvantage™ Pega Governance Dashboard
HCL's ADvantage™ Pega Immune Workplace Solution
HCL's ADvantage™ Pega Pre-Update Assessment Tool (PAT)
HCL ADvantage™ Pega Tamper Proof Audit Trail
HCL ADvantage™ Pega UI Kit to Theme Cosmos (U2C)
HCL's ADvantage™ Pega Workato Connector
HCL’s ADvantage™ Rapid Deployment Framework for Pega
HCL's ADvantage™ RPA 3D-Process Value Discovery & Prioritization Framework

Compatible with
Pega Platform 8.1 8.2 8.3 8.4 8.5 8.6Last updated
December 29, 2022