Skip to main content

Pega Marketplace Terms of Use

HCL's ADvantage Pega Process Fabric Connector for ServiceNow

Improve productivity and efficiency by feeding data from ServiceNow into the Pega Process Fabric Hub

By using or submitting listings via the Pega Marketplace, you agree to our Terms of Use.

Overview

HCL's ADvantageTM Pega Process Fabric(R) Connector for ServiceNow feeds your data (incidents) from ServiceNow to Pega Process Fabric Hub - in a scheduled batch, near-real-time, or real-time model. It publishes data about assignments, work queues, and operators for ServiceNow - improving productivity and efficiency. And before publishing tasks, the component ensures all data is in the correct standardized format for the Pega Process Fabric Hub.

Key Features

Take advantage of the following features:

  • Feed data pertaining to the operator and work queue mappings to the Pega Process Fabric Hub
  • Get near-real-time updates of task changes in ServiceNow
  • Redirect users to the specific task in ServiceNow to take action

Direct Pega P2P connector:

  • Leverage existing Pega investment to integrate with the remote system developed in a reusable fashion leveraging core Pega Process Fabric rules
  • No additional tool-stack is required
  • Faster time to market & Quick turnaround time (TAT)

Business Benefits:

  • Improved productivity and efficiency of users
  • A unified portal for all review/approvals across systems
  • Productive use of team's effort by reducing window toggling
  • Personalized customer experience
  • Reduced operational effort and cost
  • Enhanced visibility of case data or tasks across systems

Resources

HCL's ADvantage Pega Process Fabric Connector for ServiceNow Brochure

Other Offerings

HCL's ADvantage™ Assess for Pega

HCL’s ADvantage™ Design Assessment Tool (DAT) for Pega

HCL ADvantage™ Pega Case Migration Kit

HCL’s ADvantage™ Pega Code Impact Analyzer

HCL's ADvantage™ Pega Code Scanner

HCL's ADvantage™ Pega D.I.C.E. Solution

HCL's ADvantage™ Pega Environment 360 Portal

HCL's ADvantage™ Pega Experience Amplifier

HCL's ADvantage™ Pega Governance Dashboard

HCL's ADvantage™ Pega Immune Workplace Solution

HCL's ADvantage™ Pega Pre-Update Assessment Tool (PAT)

HCL's ADvantage™ Pega - ROAR

HCL ADvantage™ Pega Tamper Proof Audit Trail

HCL ADvantage™ Pega UI Kit to Theme Cosmos (U2C)

HCL's ADvantage™ Pega Workato Connector

HCL’s ADvantage™ Rapid Deployment Framework for Pega

HCL's ADvantage™ RPA 3D-Process Value Discovery & Prioritization Framework

hcl_logo

Compatible with

Pega Platform 8.1 8.2 8.3 8.4 8.5 8.6

Last updated

December 29, 2022

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us