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Intuitive Virtual Assistant for Customer Service (IVACS) by Staidlogic

Achieve a seamless omni channel customer experience with an intuitive digital assistant

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Overview

Intuitive Virtual Assistant for Customer Service (IVACS) by Staidlogic improves user experience, drives conversations and reduces customer support costs. IVACS helps to upgrade your customer experience by seamlessly transitioning the context of their conversation across all channels and devices. IVACS is capable of integrating multi-channel systems including telephone (inbound and outbound), web / mobile chat, email, social media as well as smart assistants like Amazon Alexa, Google Assistant and Apple Siri.

Intuitive Virtual Assistant for Customer Service (IVACS) by Staidlogic is a set of pre-built Interactive Virtual Assistants (IVA) to better serve your organization.

  • Anticipate customers' needs or requirements
  • Connect customers to the right people and systems
  • Manage complexity of the conversation
  • Evolve as fast as your customers do
  • Enable Omnichannel and 360-degree view of your customer
  • Help understand sentiments of the customer

Key Features

  • Engage Users: Keep the conversation going on any channel customers choose to context you. It comes with pre-built connectors to social media along with favorites like email, SMS/text, and more.
  • Conversational: Ability to understand intent and speak human allows you to have truly seamless and dynamic conversations with your customers, regardless of the channel they start or end with.
  • Test and deploy changes in real time: The IVACS Simulator allows you to configure, manage, and test how your virtual assistant performs on various channels and effortlessly deploy updates without downtime or code changes.
  • Smash business and technology silos: Take advantage of existing processes and data to ensure you're not creating another tech silo.
  • Breathe life into email: Unleash email effectiveness with IVACS. Detect intent, pick out important information, automate processes, and deliver personalized responses.
  • Analytics: Truly understand how your customers interact with the Virtual Assistant, discover what's limiting their user experience and continuously improve CSAT & NPS.
  • Advanced NLU: Brings together the combination of advanced natural language understanding and human-like empathy to deliver precision at scale.

Resources

IVACS by Staidlogic Brochure

Other Offerings

Intelligent Control Tower (ICTS) by Staidlogic

Staidlogic's Pega Application Automated Testing Solution (PAATS)

staidlogic_logo

Compatible with

Pega Platform, 8.1, 8.2, 8.3, 8.4, 8.5, 8.6

Last updated

August 10, 2022

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