LTI iQiM - Intelligent Quality Incident Management

Help automotive and manufacturing customers embark on their quality transformation process - all by using our extensive domain expertise coupled with the industry-leading Pega InfinityTM platform.

Our Integrated Quality Management System (iQiM) works through Pega to find efficiencies in various quality processes. iQiM enhances quality culture by promoting collaboration and cognitive assistance to boost quality standards, meet compliance requirements, and exceed customer expectations.

• Creation of a quality incident: Support for multichannel modes of incident submission online entry (mobile compatible).
• Configurable ranking and routing rules for incident triage: Natural language processing (NLP) of incident description helps AI learn and route the incident for resolution.
• Root cause analysis: Integrate Outlook scheduling and collaboration features bring cross-functional stakeholders together. Guided and intuitive user interfaces for configurable techniques are used for root cases analysis (CARS, 5M, Fish-Bone, 8P, and 8D), quick capture, and recording of test results and analysis.
• Analytics: Provide recommendations to the user on top of root causes based on historical data using Pega decisioning.
• Action planning: Create and track the plan of action with SLs to resolve the non-conformance via PDCA and non-PDCA methodologies. Auditability of the incident closure ensures quality measures are in place to prevent an incident from happening again in the manufacturing process.
• Reporting and dashboards: Measure and track incident analysis and resolution for improvement strategies.