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TTEC Citizen Experience (CX) LaunchPad

Improve citizen engagement and agent experiences with this rapid deployment solution

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Overview

Government organizations are falling behind other industries in prioritizing, embracing, and investing in experience - affecting the level of trust from your citizens. According to McKinsey, citizens are 9X more likely to trust an agency when they have a positive experience.

Your citizens expect nothing less than easy, on-demand interactions - like what they're getting from retailers and other CX leaders. That's what our rapid deployment solution to support and engage your citizens offers.

The CX LaunchPad solution allows government organizations to rapidly deploy a contact center solution that supports the citizen experience through elevated technology, industry expertise, and citizen services.

Key Features

With CX LaunchPad, your government organization will be able to deliver exceptional citizen experiences that are:

Frictionless: Empower agents with a 360-degree view of your constituency to reduce effort and produce happier, more engaged citizens.
Omni-channel: Meet citizens where they are by offering options that will provide effortless citizen experiences across all channels.
Personalized: Use our best-in-class case management technology to deliver targeted experiences that increase citizen satisfaction and engagement.
Efficient: Enhance operations and reduce costs by simplifying services and automating workflows - freeing up agents to deliver a more curated citizen experience.