With CX LaunchPad, your government organization will be able to deliver exceptional citizen experiences that are:
- Frictionless: Empower agents with a 360-degree view of your constituency to reduce effort and produce happier, more engaged citizens.
- Omni-channel: Meet citizens where they are by offering options that will provide effortless citizen experiences across all channels.
- Personalized: Use our best-in-class case management technology to deliver targeted experiences that increase citizen satisfaction and engagement.
- Efficient: Enhance operations and reduce costs by simplifying services and automating workflows - freeing up agents to deliver a more curated citizen experience.
Compatible withPega Platform 8.1 8.2 8.3 8.4 8.5 8.6 8.7
Last updatedJune 30, 2022