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Pega Customer Decision Hub

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Pega Customer Decision Hub

Predict needs. Personalize experiences. Maximize value.

OVERVIEW  
Predictive and adaptive analytics, real-time decisioning, and AI-powered next best actions combined in one product. Customer Decision Hub optimizes value by predicting customer needs in real-time, then delivering one-to-one next best actions during every interaction – across channels and at scale.

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Training

Training

See latest trainings for Customer Decision Hub in Pega Academy, Pega’s
one-stop enablement center.

Latest Missions

  • 3 Modules

  • 4 Challenges

  • 2 hrs 25 mins

Pega Customer Decision Hub Decision Management Beginner
  • 5 Missions

  • 1 day 6 hrs 25 mins

Pega Customer Decision Hub Decision Management Next Best Action Agent-assisted Channels Outbound Marketing Customer Journeys Business Simulations Beginner
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Latest Modules

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Documentation

Get recommended resources for Customer Decision Hub in Pega Documentation.

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Events

Sign up for upcoming Pega Community events on Customer Decision Hub or watch past event replays on-demand.

Upcoming events

Event replays

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Videos

Browse the Video Library to watch expert-led webinars, product demos, or high-level overviews for Customer Decision Hub.

What's New in Pega Customer Decision Hub '24.2
Pega Infinity '24.2 Update: What's New in Pega Customer Decision Hub
Video duration: 12:54
Captions available
Captions available
What's New in Pega Customer Decision Hub '24.2

In this conversation, Matt Nolan, Sr. Director of Analyst Relations and Market Intelligence, and Shoel Perelman, VP Product, 1:1 Customer Engagement, Decisioning & AI, discuss the new…

What's New in Pega Customer Decision Hub '24.1
Pega Infinity '24 Update: What's New in Customer Decision Hub
Video duration: 07:43
Captions available
Captions available
What's New in Pega Customer Decision Hub '24.1

In this video, Matthew Nolan, Sr. Director, Product Marketing, chats with Shoel Perelman, VP Product, 1:1 Customer Engagement, Decisioning & AI, about the new features of Pega Customer Decision…

Pega Infinity '23 Update: Feature Finder
Feature Finder Infinity '23 Overview Video
Video duration: 09:56
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Captions available
Pega Infinity '23 Update: Feature Finder

Watch Arijit Mitra, Director and Nishant Bihani talk about Feature Finder in Pega CDH Infinity '23. They discuss what the feature is all about, why it was developed, how it works and use…

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Blogs

Take a deeper dive into Customer Decision Hub ⁠with expert insights and case studies in Pega Community Blog.

Support Center

Ask questions or join discussions in Pega Support Center to find support for Customer Decision Hub.

Latest Questions

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Latest Discussions

Other resources

Pega Marketplace

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