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Browse the latest 8.7 release: Pega Infinity Pega Applications

What's New in
Pega Applications 8.7


Elevate experience for customers, employees, and developers.

Faster time-to-value, pervasive intelligence, and future-proof architecture. With 8.7, you can achieve business goals, deliver quick fixes, and solve for everything in between with greater speed, scale, and flexibility.


Customer Service

Simplify service and deliver faster customer and agent experiences across multiple channels with new conversational AI capabilities, chat and messaging enhancements, and industry microjourneys.

Sales Automation

Make your selling process smarter and simpler than ever before. Designed for a digital selling world, the latest release of Sales Automation adds new capabilities and enhancements centered around delivering intelligent insights and optimizing rep productivity.

Customer Decision Hub

With new features designed to increase transparency, visibility, and performance, Customer Decision Hub 8.7 provides the pervasive intelligence you need to deliver the experiences your customers deserve.

Customer Service

What's New & Release Notes

What's New in 8.7

Guide agents using Voice AI and AI-Infused Messaging to reduce manual work and promote compliance with real-time script guidance, automatic knowledge suggestions, and recommended case types by using NLP to populate case fields from voice or messaging conversations.

Optimize chat and messaging interactions with proactive chat, asynchronous web messaging, and IVA multi-language support, connect end-user chat clients with the Digital Messaging API and accelerate implementation with new out-of-the-box microjourneys.

Read Release Notes
Training

Training

Complete Pega Academy trainings
to make sure you are prepared for updating
to Customer Service 8.7.

Sales Automation

What's New & Release Notes

What's New in 8.7

Voice AI in Sales provides real-time speech-to-text and NLP insights to streamline and optimize every sales call. Sales Cadences guides reps through selling touchpoints with improved lead management workflows. Enhanced data quality improves business health by eliminating lead duplication.  

Read Release Notes
Training

Training

Complete Pega Academy trainings
to make sure you are prepared for updating
to Sales Automation 8.7.

Customer Decision Hub

What's New & Release Notes

What's New in 8.7

Customer Profile Viewer provides a comprehensive view of customer behaviors across channels, detailed insights into why each next-best-action decision was made, and the ability to simulate future interactions to optimize performance going forward. 

Action Performance Tracker provides an out-of-the-box report that monitors the day-to-day performance of next best actions so you can proactively detect anomalies, ensure new actions are being presented at the appropriate rate, and automatically assess the lift provided by next-best-action decisioning. 

Adaptive Gradient Boosting provides an innovative alternative to Bayesian when creating self-learning models in Customer Decision Hub so you can increase your predictive accuracy and deliver more relevant, timely, and contextual experiences across channels.

Read Release Notes
Training

Training

Complete Pega Academy trainings
to make sure you are prepared for updating
to Customer Decision Hub 8.7.

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