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Helping Citizen Developers thrive

About the role

Coaches promote the growth of citizen development programs by providing guidance to Citizen Developers when they get stuck.

Coaches are not active collaborators and do not put their hands on the keyboard, but rather use their experience to explain best practices and point Citizen Developers to resources to help them in their learning journey.

Knowledge areas

Check out the most important knowledge areas for a career as a Coach.

Low-code development

Experience with building departmental applications in App Studio.

Institutional knowledge

Knowledge of internal processes and best practices for low-code application governance.


Desire to listen, understand, and provide advice for application design and development.

Community building

Support the creation of shared assets and training materials, and advocate for citizen development with Pega.

Learning Essentials

Start your future as a Coach: explore a curated list
of resources to get you up and running in no time.


In 90 minutes, learn everything you need to know to build a simple workflow in App Studio.


Dive into best practices for workflow design and data integration. For advanced makers, business technologists, and low-code coaches.


Continue your learning journey by learning advanced workflow concepts like child cases, process skipping and validation in addition to UI customization.

Recently published

Stay up to date with latest trainings, keep an eye on trending
topics, or discover newest expert-curated blogs for the Coach role.


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