A Decisioning Architect is a Pega Certified Decisioning Consultant involved from day one in a decisioning implementation project. Helps transform business requirements into decisioning artifacts. Creates actions, treatments, decision strategies, engagement, and contact policies in Next-Best-Action Designer.
Check out the most important knowledge areas for a career as a Decisioning Architect.
Analyze business requirements and translate them into Next-Best-Action Designer engagement policies and strategies.
Create actions, treatments, and group-level engagement policies. Configure arbitration and taxonomy. Implement content and rules into Next-Best-Action strategies.
Implement unit tests for the Next-Best-Action decisioning framework.
Start your future as a Decisioning Architect: explore a curated list of resources to get you up and
running in no time. Check out the decisioning learning path to preview the full enablement
Learn how to use Next-Best-Action Designer and how to select the best next action for each customer.
Learn about the various types of decision components. Gain experience augmenting Next-Best-Action Designer with engagement rules that use decision strategies.
Learn how to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer.
Understand the key features, capabilities, and benefits of Pega Customer Decision Hub.
Ready to upgrade?
Complete the Certified Pega Decisioning Consultant exam to advance to the next level.Register for exam
Senior Decisioning Architect
A Senior Decisioning Architect supports the Lead Decisioning Architect and the Agile team in relation to effective User Stories for marketing and decisioning solutions. They are responsible for the build and unit test of the end-to-end decisioning strategy framework and related components such as actions, business rules, treatments, segments, and contact policies.
Check which knowledge areas are crucial for a Senior Decisioning Architect.
Hands-on decisioning expertise
Responsible for all decisioning artifacts. Helps debug and troubleshoot the Next-Best-Action framework.
End-to-end decisioning implementation
Understand the environments involved in a decisioning project.
Support testing, QA, business simulation, Next-Best-Action reporting, monitoring, and control.
Continue your learning journey as a Senior Decisioning Architect: complete recommended training to advance in your career path.
Learn about the 1:1 Customer Engagement paradigm and Pega AI. See how to optimize adaptive models and use predictive models. Learn to update predictions.
Learn how to run simulations to help business users understand the impact of changes on the decision management framework.
Get hands-on experience to set up Customer Decision Hub with the setup wizard, build your data model, and ingest customer data.
This mission focuses on testing your understanding of the fundamental concepts of Pega Customer Decision Hub. The content provides you with hands-on experience to implement and manage a complete 1:1 Customer Experience implementation project.
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Continue learning to reach the final level of this role.
Lead Decisioning Architect
A Lead Decisioning Architect is the configuration visionary across the NBA Execution Team, defining and driving the implementation of standards, strategy architecture, and arbitration frameworks.
Explore these key knowledge areas to succeed in the Lead Decision Architect role.
Decisioning expertise with the ability to provide application leadership and vision across scrum teams.
Hands-on technical leadership
Own the decision framework and ensure re-use and best practices adoption across scrum teams.
Ensure consistency in communications across inbound and outbound channels.
Accountable for the quality of assets implemented by Decisioning Architects, Next-Best-Action Designers, and Next-Best-Action Specialists.