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Practice Manager

Sustainable citizen development through lightweight governance

About the role

Practice Managers make sure that Citizen Developers have what they need to be successful. When onboarding a new Citizen Developer, the Practice Manager ensures that proposed applications are a good fit for the program - that they are not too complex or critical, and that they do not address a problem that has already been solved.

They also serve as advocates for Citizen Developers, recommending the creation of shared components and integrations for use in citizen-developed apps as common needs arise.

Knowledge areas

Check out the most important knowledge areas for a career as a Practice Manager.

Technical ecosystem awareness

Avoid duplication of effort by advising Citizen Developers to use existing solutions.

Low-code development

Experience in building departmental workflow automations in App Studio.


Work as a bridge between business needs and IT capacity to deliver shared components and integrations.


Celebrate citizen development success and discover opportunities for leveraging low-code across the organization.

Learning Essentials

Start your future as a Practice Manager: explore a curated list
of resources to get you up and running in no time.


Learn about how Pega App Factory can help automate important citizen development program management tasks, like onboarding, DevOps, reuse, and collaboration.


In 90 minutes, learn everything you need to know to build a simple workflow in App Studio.


Dive into best practices for workflow design and data integration. For advanced makers, business technologists, and low-code coaches.


Continue your learning journey by learning advanced workflow concepts like child cases, process skipping and validation in addition to UI customization.

Recently published

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