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Course

Aug 18, 2019

Configuring a web chatbot, In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer service agent. In a web chatbot session, the chatbot responds to a customer request, such as “I want to open an account,” by walking the customer…

Course

Aug 18, 2019

Introduction to Workforce Intelligence Release 7.5, This course gives an overview of the new features available to administrators as part of the Workforce Intelligence 7.5 release, which includes management of 'Application Users', new credit card rules within Desktop Client Configurations, and a new Application Summary API.

Course

Aug 18, 2019

Pega Sales Automation Essentials, In this course, students learn about cases and data in a Pega Sales Automation™. Upon completion, students can create a Pega Sales Automation application, populate the application with data, configure and customize the application for the sales organization.

Course

Aug 18, 2019

Writing offer details to a file or a database table, In outbound campaigning, presenting the right offer to the right customer at the right time is a challenge when there is no email/SMS delivery capability in the current infrastructure. However, Pega Marketing enables you to write offer details to a file or database table which can be shared with a…

Course

Aug 18, 2019

CRM Exercise Systems, This course allows you to request an exercise system for a specific CRM version

Course

Aug 18, 2019

Pega Architecture Exam, The Pega Architecture exam is the second of three required exams for CLSA certification, and focuses on design and architecture of Pega applications. The LSA role is broad in scope: The exam covers material throughout the entire SA, SSA, advanced topics, & LSA course curriculum. This exam…

Course

Aug 18, 2019

Lead System Architect Readiness Exam, The LSA Readiness exam is the first of three required exams in the CLSA certification path and focuses on configuration of Pega applications. Consult the exam study guide on Pegasystems' Pearson VUE web page to help with exam preparation. This exam includes scenario questions, multiple choice…

Course

Aug 18, 2019

Certified System Architect, The Certified System Architect (CSA) certification is for developers and technical staff members who want to learn how to develop Pega applications. This certification provides a baseline measurement on your knowledge of Pega applications. The CSA 7.4 exam includes scenario questions, multiple…

Course

Aug 18, 2019

Pega Certified Robotics System Architect, The Pega Certified Robotics System Architect (PCRSA) certification is designed to validate the basic skills, knowledge, and tasks specific to automating Robotic solutions. The PCRSA Version 8 exam includes scenario questions, multiple choice questions and drag/drop items. If multiple answers are…

Course

Aug 18, 2019

Certified Senior System Architect, The Certified Senior System Architect (CSSA) certification validates the ability to use Pega to design and build for reusability across multiple lines of business. It includes applying best practices, understanding application debugging, performance tuning and system maintenance techniques, and…