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May 20, 2019

The importance of propositions, Proposition Management is a key feature of Pega Decision Management. The main role of a Decision Strategy is to select the best proposition for a customer. But what exactly is a proposition? Learn all about propositions in this Essentials course including how to create and manage them. Also gain…

Course

May 20, 2019

Balancing business objectives with customer needs, You want to predict customer behavior, but you have no historical behavioral data on which to base your predictions. Without historical data, traditional predictive modeling won't work. Fortunately Pega offers Adaptive Decision Manager, which builds predictive models on-the fly using real-time…

Course

May 20, 2019

Improving customer experience with next-best-action, The goal of Next-Best-Action is to make the right offer to the right customer at the right time, but how is this actually achieved in Pega Decision Management? In this Essentials course, take a deep dive into how Next-Best-Action works and how Pega Marketing leverages it to improve the customer…

Course

May 20, 2019

PegaWorld 2019 Pega Customer Service Overview, Hands on Training

Course

May 20, 2019

The importance of propositions, Proposition Management is a key feature of Pega Decision Management. The main role of a Decision Strategy is to select the best proposition for a customer. But what exactly is a proposition? Learn all about propositions in this Essentials course including how to create and manage them. Also gain…

Course

May 20, 2019

Avoiding loan default with predictive analytics, Probability of Default is one of the most important measurements in credit risk modeling. In this Advanced course you will gain hands-on experience using Pega's wizard-driven tool, Predictive Analytics Director to build, implement and report on a model that predicts Probably of Default. Also,…

Course

May 20, 2019

Enriching business applications with next-best-action, Business applications run business processes. Decision management determines what is best for the customer. Enable a business application to optimize the customer experience by augmenting it with decision management in this Essentials course. Learn how decisioning artifacts work together and gain…

Course

May 20, 2019

Assessing the impact of a new product offer, Once Next-Best-Action is implemented and the business-as-usual phase begins, new products may become available that need to be factored into Next-Best-Action decisions. Learn how to use the Decision Manager Portal to make new products available to the strategy in this Advanced course. Gain…

Course

May 20, 2019

Testing strategies en masse with simulations, Say you want to know how a decision strategy is going to affect an entire customer population. Or maybe you want to compare the results of two different strategies before selecting which one to use. This kind of mass prognostication is possible with Decisioning Simulations. Learn how to test a…

Course

May 20, 2019

Predicting customer behavior using real-time data, You want to predict customer behavior, but you have no historical behavioral data on which to base your predictions. Without historical data, traditional predictive modeling won't work. Fortunately Pega offers Adaptive Decision Manager, which builds predictive models on-the fly using real-time…