Article

Oct 18, 2019

Some application processes (for example data flow runs) might fail after migrating to a newer Pega Platform™ version as a result of missing tables or columns in the Interaction History schema.    Cause The root cause of the issue is that the Pega Platform upgrade process does not include externally…

Article

Oct 17, 2019

Gain hands-on experience of Decision Management through DMSample – a reference application that walks you through real-life decisioning use cases by providing preconfigured artifacts and simulated input data. Access DMSample in Pega Platform™ by default to explore core decisioning features and best…

Article

Oct 8, 2019

You might receive errors on the Pega Workforce Intelligence™ portal, such as errors about a page not loading correctly or an application logging out. It is important to capture the error information and relay that information to Pega Workforce Intelligence support so that they can help you to…

Article

Oct 4, 2019

Tutorials that are listed in this section can help you learn about the decision management capability. With decision management, you can optimize every customer relationship and interaction to satisfy both customer needs and business objectives at the same time. Each tutorial is accompanied by a…

Article

Oct 3, 2019

Understanding the following terms, used throughout the Pega Workforce Intelligence documentation and the system, helps you get the most out of using the system. Administration tab The Administration tab is where you map applications, map screens and webpages, maintain Off Computer Reason Codes,…

Article

Sep 30, 2019

Decision management capabilities help businesses optimize every customer relationship and interaction to satisfy both customer needs and business objectives at the same time. With decision management, business users can implement a management strategy that is personalized for each customer, and…

Article

Sep 30, 2019

The Pega 7 Platform decision management functionality makes it possible to connect to an external Hadoop distributed file system (HDFS). By associating the Pega 7 Platform with an HDFS, you can access very large data sets that are stored on multiple servers that operate in parallel. This tutorial…

Article

Sep 25, 2019

As a Pega Workforce Intelligence™ system administrator, you might encounter issues when you implement and then maintain Workforce Intelligence in your organization. Use the following articles to help you to resolve any issues and to gather the information that the Pega Workforce Intelligence…

Article

Sep 20, 2019

The Pega Workforce Intelligence™ support team imports the initial associate and user information that Workforce Intelligence uses in the reports that it displays. This information defines your organization’s hierarchy and allows you to drill down through your organization to see information at the…

Article

Sep 19, 2019

As part of the Pega Workforce Intelligence™ onboarding process, you must complete and submit the Workforce Intelligence onboarding form. The form provides Pega Support with the information that they need to set up your organization. Before you begin Complete the Pega Workforce Intelligence…