Article

Oct 8, 2019

You might receive errors on the Pega Workforce Intelligence™ portal, such as errors about a page not loading correctly or an application logging out. It is important to capture the error information and relay that information to Pega Workforce Intelligence support so that they can help you to…

Article

Oct 3, 2019

Understanding the following terms, used throughout the Pega Workforce Intelligence documentation and the system, helps you get the most out of using the system. Administration tab The Administration tab is where you map applications, map screens and webpages, maintain Off Computer Reason Codes,…

Article

Sep 25, 2019

As a Pega Workforce Intelligence™ system administrator, you might encounter issues when you implement and then maintain Workforce Intelligence in your organization. Use the following articles to help you to resolve any issues and to gather the information that the Pega Workforce Intelligence…

Article

Sep 20, 2019

The Pega Workforce Intelligence™ support team imports the initial associate and user information that Workforce Intelligence uses in the reports that it displays. This information defines your organization’s hierarchy and allows you to drill down through your organization to see information at the…

Article

Sep 19, 2019

As part of the Pega Workforce Intelligence™ onboarding process, you must complete and submit the Workforce Intelligence onboarding form. The form provides Pega Support with the information that they need to set up your organization. Before you begin Complete the Pega Workforce Intelligence…

Article

Sep 18, 2019

For high-level event (HLE) monitoring, Pega Robot Runtime captures the information about the time and type of event, originating system, application, user, and user-interface metrics such as key presses, mouse clicks, window movements, and so on. The information that the system captures depends on…

Article

Sep 18, 2019

High-level event (HLE) monitoring captures basic application and system events. High-level events include application events, system events, and user-application interactions. High-level event projects collect basic event information for the applications that run on the desktop where you have…

Article

Sep 18, 2019

Pega Workforce Intelligence™ uses the high-level events (HLE) monitoring feature in Robot Runtime to collect system and application events. This feature is, by default, turned off. Use settings in the RuntimeConfig.xml file to turn on HLE monitoring. The system captures basic application events…