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Course

Jul 15, 2019

Making offers based on compatibility, As a marketing consultant you will learn how to create and modify offer compatibility rules, which determine the offers and bundles presented to customers. Compatibility rules ensure that you don't offer something to a customer that is not possible to deliver. For example, you should not offer…

Course

Jul 15, 2019

Managing the customer investment budget, As a marketing consultant you will learn how a customer service representative uses the investment budget information during a retention negotiation interaction with a customer. You'll also learn how to modify the budget to suite different business needs.

Course

Jul 15, 2019

Introducing Bundle Negotiator, As a marketing consultant you will gain an overview of the Bundle Negotiator feature in the Next-Best-Action Advisor application. The Bundle Negotiator allows you to design tailored retention journeys for your customers.

Course

Jul 15, 2019

Robotics Foundation Quiz, This quiz is for Solutions Consultants who wish to attain or retain their "Foundation" status in Robotics. The exam relates to completion of activities listed in SETs.

Course

Jul 15, 2019

Determining the retention offers and bundles, As a marketing consultant you will learn about the decision strategy framework that determines the offers and offer bundles presented in the Next-Best-Action Advisor's Bundle Negotiator.

Course

Jul 15, 2019

Setting up the offers for bundles, As a marketing consultant you will learn how the integration between product catalog and Pega Marketing works and how to import offers from product catalog. You'll also learn how the two types of bundles, personalized and static bundles, work.

Course

Jul 15, 2019

Using Pega Robotic Automation Diagnostic Logging Tools, Simple debugging of a Pega Robotic Automation solution may not always be sufficient. The Diagnostic Logging course introduces another level for debugging solutions both in development and deployed to users by using the diagnostic log files. Dissecting log files, using the automation playback…

Course

Jul 15, 2019

The Role of the Pega BA, In this module, students learn how Pega's proprietary Journey Centric Development methodology applies Scrum to developing a Pega application. You also learn how to use Pega Platform to capture business needs, groom user stories, and manage feature configuration.

Course

Jul 15, 2019

Pega Robotic Automation Advanced Topics, This course is a consolidation of the Robotic Webinar modules, covering a variety of robotic automation advanced topics from Pega Integration, specific interrogation techniques, and advanced automation logic and components.

Course

Jul 15, 2019

Managing Case-processing Dependencies, In this module, students model cases that require the usage of child cases. Students create a parent-child relationship in a case and learn how to pause processing of a case until all child cases complete. Students also learn how to pass data from a parent case to a child case, as well as from a…