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Support Article
Apr 11, 2019

Summary Portions of the border does not display for some grids and cells. This occurs intermittently, though the style format has 'Apply border for all sides' checked for both the cell and grid borders. Error Messages Not Applicable Steps to Reproduce Create a style format for grids.…

Support Article
Apr 11, 2019

Summary On saving an assignment in a work object and clicking the Close button to close the assignment, a popup regarding unsaved changes displays. This occurs despite saving the assignment and is sporadic. Error Messages You are about to discard your unsaved changes Steps to Reproduce Save the…

Support Article
Apr 10, 2019

Summary   The value entered on a text field is lost on clicking Save. Error Messages   Not Applicable Steps to Reproduce Launch a portal Enter values on a text field Click Save Root Cause An issue with holding text field values. Resolution Perform the following local-change: Click the Save button…

Support Article
Apr 9, 2019

Summary   User has a screen flow as a usecase . The user creates a new usecase ' Usecase A' as an Admin. The Rich Text Editor (RTE) is on the last screen. User enters text into the RTE and submits the usecase . The Operator opens Usecase A and moves to the last step. However, the RTE is…

Support Article
Mar 22, 2019

Summary NullPointerException occurs and sections do not load in the Test environment. The sections are stored as a control in the UI when opened from Designer Studio. Error Messages pzSectionBody _1(); /* Problem executing pzAssemblePreprocess for RULE-HTML-SECTION HEALTHCARE-FW-NEMSWFW-WORK…

Support Article
Mar 22, 2019

Summary When the scroll bars are present on the page, the model pop-up positions itself on the middle of the screen outside the visible area. The pop-up must display on the visible area. Error Messages Not Applicable Steps to Reproduce Create a button on click of which opens a modal dialog Create…

Support Article
Mar 21, 2019

Summary   Browser memory snapshot of the Pega application gradually increases. This occurs on Pega Customer Service 7.1.2. Error Messages   Not Applicable Steps to Reproduce Run several interactions Close the Pega application Root Cause A defect in Pegasystems’ code or rules.   Resolution Apply…

Support Article
Mar 14, 2019

Summary Complete tab content does not display on switching between the tabs. A part of the content on the tab is cropped. Error Messages   Not Applicable Steps to Reproduce Configure a DynamicContainer with Size to Content check box  Configure a layout group with a Tab Structure of different…

Support Article
Mar 8, 2019

Summary The Date format changes when data is exported to Excel. In Excel, the Date format differs from the date in the report. The Date format chosen in the report is ' dd -MMM- yy '. The Date format, in the report, is correct. In the Excel file, the Date displays in the default format (…

Support Article
Mar 7, 2019

Summary JVM hangs when a grid sourced from a report definition returns a large number of results (2.5M). This occurs on enabling paging on the grid. Error Messages com.pega.pegarules.pub.context.RequestorLockException : Unable to synchronize on requestor HA4295E7DB00C63DDA96F9D9ABA92CF83 within 120…