Article

Oct 10, 2019

Use DevOps practices such as continuous integration and continuous delivery to quickly move application changes from development through testing to deployment on your production system. Use Pega Platform™ tools and common third-party tools to implement DevOps. The release pipeline in the following…

Article

Oct 9, 2019

Use Deployment Manager to create continuous integration and delivery (CI/CD) pipelines, which automate tasks so that you can quickly deploy high-quality software to production. On the orchestration server, release managers use the DevOps landing page to configure CI/CD pipelines for their Pega…

Article

Oct 8, 2019

You might receive errors on the Pega Workforce Intelligence™ portal, such as errors about a page not loading correctly or an application logging out. It is important to capture the error information and relay that information to Pega Workforce Intelligence support so that they can help you to…

Product

Oct 7, 2019

Pega Intelligent Virtual Assistant™ (IVA) and Pega Email Bot™ are conversational channels through which users interact with a Pega Platform™ application in multiple ways.

Article

Oct 3, 2019

Understanding the following terms, used throughout the Pega Workforce Intelligence documentation and the system, helps you get the most out of using the system. Administration tab The Administration tab is where you map applications, map screens and webpages, maintain Off Computer Reason Codes,…

Article

Sep 25, 2019

Use Deployment Manager to create continuous integration and delivery (CI/CD) pipelines, which automate tasks and allow you to quickly deploy high-quality software to production. You should make changes only in your development environment and then move those changes to higher environments. Do not…

Article

Sep 25, 2019

As a Pega Workforce Intelligence™ system administrator, you might encounter issues when you implement and then maintain Workforce Intelligence in your organization. Use the following articles to help you to resolve any issues and to gather the information that the Pega Workforce Intelligence…

Article

Sep 20, 2019

The Pega Workforce Intelligence™ support team imports the initial associate and user information that Workforce Intelligence uses in the reports that it displays. This information defines your organization’s hierarchy and allows you to drill down through your organization to see information at the…

Article

Sep 19, 2019

As part of the Pega Workforce Intelligence™ onboarding process, you must complete and submit the Workforce Intelligence onboarding form. The form provides Pega Support with the information that they need to set up your organization. Before you begin Complete the Pega Workforce Intelligence…

Article

Sep 18, 2019

For high-level event (HLE) monitoring, Pega Robot Runtime captures the information about the time and type of event, originating system, application, user, and user-interface metrics such as key presses, mouse clicks, window movements, and so on. The information that the system captures depends on…