Updated

Content Type

Product

Capability

Support Article

Aug 16, 2019

Summary A child case type is configured to execute as a parallel process from within the parent case type. However, the Chevron View displays the incorrect status for the child case type from within the parent cases. ERROR   MESSAGES Not Applicable Steps to Reproduce Create two case types, one for…

Support Article

Aug 8, 2019

Summary A structure is created to designate an overall parent case type with a child case type which itself may contain at least one case type. When creating the parent case instance, the subsequent creation of a child instance prevents the retrieval of the pxCoverInskey from the database. Error…

Support Article

Aug 7, 2019

Summary On clearing the Pega Cache tables, the Pega Application server does not start. This occurs post Pega Platform 8.2.1 upgrade. Error Messages Failed to compile rule: /com/pegarules/generated/pega_processengine_workutilities .java Error compiling: com/pegarules/generated/ pega _ processengine…

Support Article

Aug 7, 2019

Summary After updating the Lock Timeout for an Interaction case to 120 minutes, a blue screen displays after 30 minutes. Error Messages Not Applicable Steps to Reproduce In the data-admin-system instances and Case settings, update the Lock Timeout from 30 minutes to 120 minutes. Create a case. In…

Support Article

Jul 23, 2019

Summary Error occurs when clicking Import link while importing records from a comma-separated values (CSV) file. Error Messages There was an error processing the NewWork step (no task) : exception with pzmapcases . Steps to Reproduce Create a new Data type with limited amount of columns Import…

Support Article

Jul 18, 2019

Summary Unable to create a zip file of documents. Error Messages pxAttachName : (Data- WorkAttach -File) pxFileNotFound file (Data- WorkAttach -File) pxFileNotFound web (Data- WorkAttach -File) pxFileNotFoundOrEmpty EstimateDocs _20190618-027081 BCS.zip Steps to Reproduce Create a new estimate Fill…

Support Article

Jul 17, 2019

Summary Post upgrade to Pega 8.2.1, a Kafka process runs for each Pega JVM which consumes CPU storage. This results in performance degradation. Error Messages Not Applicable. Steps to Reproduce Unknown. Root Cause The Kafka process runs on Stream nodes and at least one Stream node is required for…

Support Article

Jul 17, 2019

Summary A Wait shape is configured in a flow to wait for itself. The flow does not resume or continue after invoking the REST Service. Error Messages Not Applicable Steps to Reproduce Interact with a Wait that waits for the case to reach the ' Pending-Approval ' status. Invoke the REST…

Support Article

Jul 2, 2019

Summary User has Direct Web Access (DWA) configured to allow users to directly access work objects from an email link. The URL created in that fragment is pointing to a different environment when a correspondence is sent. As a result, the user is unable to access the work object. Error Messages Not…

Support Article

Jun 28, 2019

Summary pzSingleDragDropControlStandard control does not work. Error Messages Not Applicable Steps to Reproduce Not Applicable Root Cause An issue in the custom application code or rules. The pzSingleDragDropControlStandard control is internal and is related to the Content Management…