Article

Sep 4, 2019

Federated Case Management (FCM) enables you to connect Pega Platform™ applications. Users in a federation (a group of applications connected by FCM) work in their local application portal, which can display cases and assignments from other applications in the federation. Each local application…

Article

Sep 4, 2019

In Pega Platform™, you can use a condition in a Fork connector to direct a percentage of total throughput — based on random selection — along a specific processing path. The system makes the decision by comparing the percentage setting you define for each connector with a randomly generated number…

Article

Sep 3, 2019

You can set a locking strategy for a case type to control how cases are accessed in your application. By using locking strategies, you reduce the risk of lost updates to a case by concurrently working users. When you open a top-level case type, you can specify one of two locking strategies: Default…

Article

Aug 23, 2019

Model, track, and manage your business processes with Pega Platform™ Case Management. By creating a visual representation of your business cases and grouping related tasks into stages, you can easily monitor how and when the tasks are completed. A case, which represents a business process, is made…

Article

Jun 9, 2017

Summary Service level (sometimes called SLA ) functionality in Pega 7 lets you employ the most commonly used actions, such as notifications or advance flows, without having to configure activities. The service level form lets you create a series of actions simply by adding them to a list without…

Article

Nov 15, 2015

Summary A developer asks: While testing our application, I opened a work object , but the display indicated that the work object was locked. Why? Suggested Approach Whenever you open a work object in a modifiable mode, such as the Perform form, your requestor acquires a system lock so that no one…

Article

Nov 15, 2015

Summary Version V4.2SP2 (SmartBuild) makes available a new locking mechanism for cover work objects. Suggested Approach In versions before V4.2 SP2 SmartBuild, standard activities lock both a work object and the cover object. The cover work object may contain counts, totals, or other derived…

Article

Nov 15, 2015

Summary A developer asks: Directed Web Access (DWA) processing sends an email message containing a hyperlink to an external user, allowing the user to perform an external assignment.  If that external user is processing an assignment on a work object that has a second assignment that an internal…

Article

Nov 15, 2015

Summary A developer asks: We have cover objects X, which have covered objects Y's.  For the most part in the last phase of the processing, the X's and Y's are moving from assignment to assignment to the same users. But in the current phase of the processing, we need a separate type…

Article

Nov 15, 2015

Question A developer asks: Our application has five phases through which we're rolling in different types of exceptions. Within each phase, we may have three subtypes of an exception type. We're going to link those together under a cover. So for each phase, we will put such related things…