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Video
Apr 19, 2019

In this Global Client Support (GCS) video created by Uday Kumar Teegala, you will learn how to use the prpcUtils tool to uninstall (or rollback) a Hotfix when Designer Studio inaccessible.

Video
Apr 19, 2019

In this Global Client Support (GCS) video created by Mounica Mandaloju, you will learn how to troubleshoot OpenID Connect authentication service integration issues with the Pega Platform.

Support Article
Apr 11, 2019

Summary User has a requirement to restart the node weekly restarts with marker file delete. Upon restart, performance is degrading on first restart as cache is built completely.   Error Messages Not Applicable Steps to Reproduce Unknown Root Cause A defect or configuration issue in the operating…

Support Article
Apr 11, 2019

Summary Values do not localize on downloading Excel through scheduled reports. Error Messages Not Applicable Steps to Reproduce Set the operator locale to fr_FR Create field values for the values in the local storage Create a control with name DisplayLocalisedText and property value as localize…

Support Article
Apr 10, 2019

Summary In the Public reports, on clicking the Gear icon, the Menu does not list the options such as, Schedule, Edit, Copy etc. Error Messages Not Applicable Steps to Reproduce Launch the Case Manager portal. Open the reports. Click the Gear icon beside the Report name. Root Cause An issue in the…

Support Article
Apr 10, 2019

Summary   The out-of-the-box pxCreatePDF  activity is used to generate PDF. Generation of PDF takes a long time. Error Messages   Not Applicable Steps to Reproduce   Create a PDF using the HTMLTOPDF activity.   Root Cause A defect in Pegasystems’ code or rules.  Resolution Make the following change…

Article
Apr 9, 2019

Pega Sales Automation provides a Pega for Outlook Office add-in that you can use to integrate your application with multiple client types depending on Exchange server versions. For a list of Pega for Outlook Office add-in limitations, see Using Pega for Outlook with Pega Sales Automation . With the…

Article
Apr 9, 2019

Pega Sales Automation provides a Pega for Outlook VSTO add-in that allows you to integrate your application with Microsoft Outlook 2010, 2013, or 2016. With the Pega for Outlook VSTO add-in, you can search, open, and display Pega sales Automation leads, contacts, and opportunities from within…

Article
Apr 9, 2019

Microsoft Exchange to Pega Sales Automation calendar integration is a background process that synchronizes your Microsoft Exchange calendar with your Pega Sales Automation calendar. You have the following options for synchronizing your calendars: Push mechanism (recommended) – The push mechanism…

Article
Apr 9, 2019

Microsoft Exchange to Pega Sales Automation calendar integration is a background process that synchronizes your Microsoft Exchange calendar to your Pega Sales Automation calendar. The polling mechanism for calendar integration checks for new, updated, and canceled appointments on your Microsoft…