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Article
Feb 20, 2019

Review the hotfixes that are required by the Pega Autonomic Event Services™ application, and request them from the Pega  My Support Portal . To request a hotfix: On My Support Portal, log in to your account. Click Create , and from the Request Type list, click Existing Hotfix Request . Complete the…

Support Article
Feb 20, 2019

Summary   Performance of the system degrades post updating Pega 8.1.1 to Pega 8.1.2.  Error Messages   Not Applicable Steps to Reproduce   Unknown   Root Cause A defect or configuration issue in the operating environment. It is found through the Tracer that Commit operations took more time.…

Support Article
Feb 15, 2019

Summary The below Audit History SQL query takes more than four minutes to execute. SELECT "PC0". pxObjClass AS " pxObjClass ", "PC0". pzPVStream AS " PC0pzPVStream ", "PC0". pzInsKey as " pxInsHandle " FROM pr_History_TT_TTB_EDN_Work…

Support Article
Feb 14, 2019

Summary Pega 7.1.9 with Pega Marketing (PM) 7.13 is upgraded to Pega 7.4 and Pega Marketing 7.4. Post the upgrade, Segments and Offer flows do not display in the Audience section. Segments and Offer flows are present when the below queries are run through the Query runner. select * from pr4_rule…

Support Article
Feb 14, 2019

Summary The Customer Class Name reverts to the out-of-the-box reference PegaComm-Data-Customer-NBAMCCustomer instead of maintaining the reference to <Custom_CustomerClass>. This occurs when running post validation steps while verifying the Manage Data Relationships page. Error Messages Not…

Support Article
Feb 12, 2019

Summary User has repeating grids with filtering enabled. However, for certain columns, performance degrades while loading the filter popup in the multi-select filtering. Error Messages Not Applicable. Steps to Reproduce Configure a repeating grid sourced by a report definition Enable filtering for…

Support Article
Feb 12, 2019

Summary 10-15 seconds are needed for the population of the relevant values on the relevant fields when user types a text and selects a value on the Internet Explorer 11 browser. Error Messages   Not Applicable Steps to Reproduce Select values on an auto complete field.    Root Cause A defect in…

Support Article
Feb 9, 2019

Summary When passing the username and password to the interior application through a script, thread dumps occur when logging in to the system in a Mashup.  Postgres  Requestor Locks prevent users from logging in for 15-20 minutes. Error Messages Thread dumps Alerts RULE-CONNECT-REST PEGA-INT-PDN-…

Support Article
Feb 7, 2019

Summary An agent is configured to generate a summary report, purge an attachment, and send a workflow notification. Each process takes approximately 20 minutes to complete. As a result, CPU utilization is high on the agent enabled system. Error Messages Not Applicable Steps to Reproduce Configure…

Support Article
Feb 6, 2019

Summary When executing a Batch Execution report, performance degrades and heap dumps occur. As a result, the node crashes. Error Messages Not   Applicable Steps to Reproduce Run the Batch Execution report on a large data set (millions of records). Root Cause A defect in Pegasystems’ code or rules:…