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Support Article
Mar 13, 2019

Summary Parent case flow has a case dependency Wait shape which is configured to continue after all child cases are resolved. Post this, an email is triggered. However, for some cases, the email is triggered before all the child cases are resolved. Error Messages Not Applicable Steps to Reproduce…

Support Article
Mar 13, 2019

Summary   Unable to open the BL-1 backlog from the Agile studio search box. Error Messages   Not Applicable Steps to Reproduce   Search the BL-1 backlog from the Agile studio search box. Root Cause The BL-1 entry existed on a different table which also inherited from the Work- class. As a result,  …

Support Article
Mar 13, 2019

Summary   Error occurs on setting a parameter or property in a field while passing page size as a parameter on a grid.  Error Messages   Please enter a non-negative integer   Steps to Reproduce   Drag and drop a table on the section rule Select a format in Pagination Select Other Enter the…

Support Article
Mar 13, 2019

Summary The requirement is to integrate Tomcat with IBM WebSphere  Message Queue (MQ). Error Messages Not Applicable Steps to Reproduce Not Applicable Root Cause Not Applicable Resolution Perform the following steps to integrate Tomcat with WebSphere IBM MQ: Define MQ JMS (Java Message Service) …

Support Article
Mar 11, 2019

Summary The pyCaseWorker portal does not refresh attachments when refreshed with a different requestor. Error Messages Not Applicable Steps to Reproduce Log in to two requestors using the same operator. Open a case in the Review mode of both the requestors. Upload an attachment to the case using…

Support Article
Mar 11, 2019

Summary According to the Pega application installation, the below operators are installed. AESREMO DATABAS EXTERNA INTSAMP PRPC_SO UVUSER@ User requires to know if deleting these operators will impact the application. Error Messages Not Applicable Steps to Reproduce Not Applicable Root Cause An…

Support Article
Mar 11, 2019

Summary   In a multi-node environment, an agent is configured to send an email with attachments through the out-of-the-box Corr-New activity. The agent runs only on one node. Users receive duplicate emails with duplicate attachments sporadically. Error Messages   Not Applicable Steps to Reproduce…

Support Article
Mar 11, 2019

Summary User opens a case. On click of actions, the names of flow actions display to trigger changes as per the configuration. Error occurs on clicking Action twice. Error Messages Either no actions are specified for this assignment or you do not have the permission to access any of them. Steps to…

Support Article
Mar 7, 2019

Summary CorrNew activity does not send mail for work parties. Error Messages Not Applicable Steps to Reproduce Apply HFix-49280 to add the CorrNew call in the pzSendSimpleEmail activity. Configure an Email Smartshape . Choose party names. Select a Party which is not available along with parties…

Support Article
Mar 6, 2019

Summary Assignment status is not updated in the  CaseContentsPage  with the respective status. Error Messages Not Applicable Steps to Reproduce Update the Assignment status in the Assignment page. Verify the  pyAssignmentStatus  in the CaseContentsPage . Root Cause A change related to the pyA…