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Support Article
Feb 20, 2019

Summary Incorrect attachment name displays after downloading the attachment. Error Messages Not Applicable. Steps to Reproduce Log in to the application Attach a document with the name, pega_text_cases.txt Download the attachment. The naming convention changes to pegatestcases.txt Root Cause This…

Support Article
Feb 19, 2019

Summary Two nodes are configured such that they point to the same database. In one node, all Propositions are deleted through an activity. However, in the other node, all the Propositions are still visible. Error Messages [. PRPCWorkManager : 8] [STANDARD] [ ] [ PegaRULES :07.10] ( les.generated.…

Support Article
Feb 18, 2019

Summary PEGA0085 alert is logged in the Alert log. Decision Data Store (DDS) nodes have 20GB - 32GB local disk space and 3TB for Cassandra on a network storage. Several DDS or Cassandra nodes are present with several data storages mounted per node. For the Cassandra table space, the user foresaw…

Support Article
Feb 15, 2019

Summary On clicking the 'Update Reporting Data' link in the Adaptive Decision Manager (ADM) reports, duplicate records are created in the FACT tables. There is no change in the Response count. However, this increases the Records count in the PR_DATA_DM_ADMMART_MDL_FACT table. Duplicate…

Support Article
Feb 15, 2019

Summary SSLHandshakeException occurs when configuring Pega Predictive Diagnostic Cloud (PDC). An HTTP Pega PDC URL can be configured; however, switching to HTTPS results in SOAP Service failure. Error Messages Tenant Name: com.pega.pegarules.pub.services.ResourceUnavailableException : SOAP service…

Support Article
Feb 14, 2019

Summary On the Unversioned Proposition Data landing page, a new proposition record with a decimal property is added. When performing a Bulk Edit, the decimal value is rounded off. For example, If  UnversionedDecimal  has a value of 0.0175. After a Bulk Edit, the decimal value is rounded off to 0.…

Support Article
Feb 12, 2019

Summary Post upgrade from Pega 7.2.1 to Pega 7.4, Text Analysis model result is different. The result varies from Pega 7.2 and Pega 7.4. Error Messages Not Applicable Steps to Reproduce Execute Text Analysis model in Pega 7.2.1 and Pega 7.4. Compare the results. Root Cause An issue in the custom…

Support Article
Feb 8, 2019

Summary A Strategy contains two customer level embedded sub-strategies. One account level strategy requires that the user properties referenced in the first user level embedded sub-strategies be prefixed with Primary whereas those on the second do not require the Primary prefix.  Error Messages…

Support Article
Feb 8, 2019

Summary Post Pega 7.4 upgrade, a number of binary file rules in the platform layer are missing. Additionally, some flows and activity rules in Pega Customer Service for Financial Services (CSFS) layer are set to Withdrawn. Missing binary files webwb/alertpopupicon .gif webwb/iconNoShow_metal .gif…

Support Article
Feb 6, 2019

Summary Visual Business Director (VBD) node does not join an event and is in the JOINING status indefinitely. This occurs post upgrading to Pega 7.4 Error Messages [service: VBD.Default ] [ STANDARD] [ ] [ ] ( n.request.InitializeVBDRequest ) DEBUG - Not all partitions ready. Retrying partition…