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Article

Aug 20, 2019

You can use Amazon Alexa as a Pega Intelligent Virtual Assistant™ (IVA) to interact with Pega Platform™ by voice commands, to open a case, or to perform other actions such as displaying a menu of options. To use this functionality, you need to perform several configuration steps for the…

Article

Aug 20, 2019

You can use Facebook Messenger as a Pega Intelligent Virtual Assistant™ (IVA) to interact with Pega Platform™ to open a case, or to perform other actions such as displaying a menu of options. To use this functionality, you need to perform several configuration steps for the conversational user…

Article

Aug 14, 2019

A repository is a system that stores assets and provides versioning and metadata support, for example JFrog Artifactory or Amazon-S3. In a continuous integration and delivery pipeline, repositories provide centralized storage for software that is to be tested, shipped or deployed. Pega ® Platform…

Article

Aug 8, 2019

When you build an application on Pega Platform™ in a continuous delivery pipeline, you can use the Execute Tests service (REST API) to validate the quality of the build by running Pega unit test cases of that application. A continuous integration (CI) tool, such as Jenkins, calls the service, which…

Article

Jun 21, 2019

Symptom When one or more nodes in a clustered environment are restarted, Searches fail across all nodes and the Search landing page reports that there is no indexing host node.   Error Search fails across all nodes after one or more nodes are restarted. Steps to Reproduce Using the appropriate JVM…

Article

Jun 5, 2019

With Robotic Desktop Automation (RDA), you can use robotic automations, which are configured in Pega ® Robotics Automation Studio, to automate and integrate processes on the desktop. Automating repetitive tasks reduces errors and frees your staff to focus on higher-value, customer-oriented tasks.…

Article

Jun 5, 2019

You can use Robotic Process Automations (RPA) to automate repetitive and unattended back-office activities directly from your Pega ® Platform application. You can batch process large volumes of cases faster and with fewer errors compared with manual handling. For example, you can queue an…

Article

May 13, 2019

Correspondence rules, when configured as an email, allow the use of email templates. Email templates ensure the consistent presentation of email content and give designers flexibility in styling emails. Email templates are available in the correspondence rule form by selecting Templated email from…

Article

Apr 12, 2019

Pega Robot Manager™ extends the functionality of robotic process automation (RPA), which allows you to batch process a large volume of work assignments by using unattended robots with your Pega Platform™ application. Each robot belongs to a work group that has an assigned automation package.…

Article

Apr 1, 2019

Learn why reindexing of Rules, Data, and Work is important after you upgrade your deployment of the Pega platform. Learn the approaches to reindexing to determine which approach meets your needs. Symptom Investigation Explanation Solution Symptom After upgrading to Pega 7.3, you notice that Search…