Product

Aug 14, 2019

Find resources a Pega user may need to develop and configure user channels with Amazon Alexa, Facebook, Email, Webchat, and SMS.

Article

Aug 11, 2019

Pega Intelligent Virtual Assistants™ (IVAs) and Pega Email Bots™ for conversational channels now support the new intelligent natural language processing (iNLP) text analyzer. This advanced text analyzer is decisioning enabled to help provide quicker and smarter quicker responses. As a result, you…

Article

Aug 9, 2019

Operators of Pega Email Bot™, such as customer service representatives, can now access multiple work queues in the Email Manager portal, making the triage process much more efficient and effective. Operators only have access to work queues for the current Pega Platform™ application. The following…

Article

Aug 9, 2019

To have greater control of the quality of machine learning in your Pega Intelligent Virtual Assistant™ (IVA) and Pega Email Bot™, you can now copy training data and the unbuilt natural language processing (NLP) model from one IVA or Email Bot environment to another. The ability to copy data between…

Article

Aug 9, 2019

In Pega Intelligent Virtual Assistant™ (IVA) for Web Chatbot, you can now streamline conversations by using new rich user interface controls making the system less error-prone. For example, use the date and time picker that is based on a case property type so that a user can quickly enter the date…

Article

May 16, 2019

The Optical Character Recognition (OCR) component a llows the system to analyze text contained in image-based email attachments. You use this capability in  Pega Intelligent Virtual Assistant™ (IVA) for Email to improve the text analysis of emails from users.  The Pega OCR component obtains content…

Article

Apr 1, 2019

Develop a Pega Intelligent Virtual Assistant™ (IVA) for Web Chatbot by training the model. You create sample training data and map entities, add the training data to the model, and when ready, rebuild the model. Use case In this tutorial, learn how to add several instances of same user input to…

Article

Apr 1, 2019

You configure a Pega Intelligent Virtual Assistant™ (IVA) for Email by setting up intelligent routing. As a result, when an email is received from a user by IVA for Email, the system triggers several actions, such as creating a business case and automatically replying by email to the user. Use case…

Article

Mar 25, 2019

Pega Intelligent Virtual Assistant™ (IVA) for Email now supports the triggering of multiple actions during the intelligent routing of received emails. This improves the artificial intelligence capability of IVA for Email by making the system more automatic and responsive to user emails. To use this…

Article

Mar 22, 2019

A user can use rich user interface controls in Pega Intelligent Virtual Assistant™ (IVA) for Web Chatbot because Pega Platform™ also includes a framework for advanced user interface controls. With the introduction of support for a date picker control and the ability to add file attachments while a…