Product

Oct 7, 2019

Pega Intelligent Virtual Assistant™ (IVA) and Pega Email Bot™ are conversational channels through which users interact with a Pega Platform™ application in multiple ways.

Article

Sep 4, 2019

After you create a Pega Intelligent Virtual Assistant (IVA), you can train the natural language processing (NLP) model with sample data to improve how the IVA responds to user interactions. The NLP model for the configured conversational channel is saved as a text analyzer rule. An IVA uses this…

Article

Sep 4, 2019

For users to interact with a Pega Platform™ application using a Pega Intelligent Virtual Asssitant™ (IVA), create and configure a conversational channel. With an IVA, users can answer questions, report an issue, or step through a process by chatting using Facebook Messenger or an embedded web chat…

Article

Sep 4, 2019

You can build and configure a Pega Email Bot™ so that users interact with a Pega Platform™ application to report or solve an issue by using email. To build an Email Bot, you create and configure an Email channel in Pega Platform. Once you have Email Bot ready, users can send email messages to a…

Article

Aug 21, 2019

Develop a Pega Intelligent Virtual Assistant™ (IVA) for Web Chatbot by training the model. You create sample training data and map entities, add the training data to the model, and when ready, rebuild the model. Use case In this tutorial, learn how to add several instances of same user input to…

Article

Aug 21, 2019

You configure a Pega Email Bot™ by setting up intelligent routing. As a result, when an email is received from a user by the Email Bot, the system triggers several actions, such as creating a business case and automatically replying by email to the user. Use case In this tutorial, learn how to…

Article

Aug 20, 2019

The Optical Character Recognition (OCR) component a llows the system to analyze text contained in image-based email attachments. You use this capability in an Pega Email Bot™ to improve the text analysis of emails from users. The Pega OCR component obtains content from image PDF, JPG, PNG, and TIFF…

Article

Aug 11, 2019

Pega Intelligent Virtual Assistants™ (IVAs) and Pega Email Bots™ for conversational channels now support the new intelligent natural language processing (iNLP) text analyzer. This advanced text analyzer is decisioning enabled to help provide quicker and smarter quicker responses. As a result, you…

Article

Aug 9, 2019

Operators of Pega Email Bot™, such as customer service representatives, can now access multiple work queues in the Email Manager portal, making the triage process much more efficient and effective. Operators only have access to work queues for the current Pega Platform™ application. The following…

Article

Aug 9, 2019

To have greater control of the quality of machine learning in your Pega Intelligent Virtual Assistant™ (IVA) and Pega Email Bot™, you can now copy training data and the unbuilt natural language processing (NLP) model from one IVA or Email Bot environment to another. The ability to copy data between…