Article

Oct 11, 2019

The Pega Cloud Service reliability team continuously monitors all client environments for infrastructure component issues and failures, system performance degradation, and resource utilization issues.  Examples of the components and system performance monitoring include: Server responsiveness  –…

Article

Oct 11, 2019

The Pega Cloud Service reliability team leverages industry-leading monitoring tools, including Pega Predictive Diagnostic Cloud , to translate infrastructure and application activity into real-time dashboards. Pega Cloud Services monitoring tools gather data at each level of the client’s…

Article

Oct 11, 2019

The value you get by operating applications on a Platform-as-a-Service, like Pega Cloud Services, is that Pega shares the responsibility of ensuring service reliability with you. This is different than on-premises, or even infrastructure-as-a-service, where clients bear most – if not all – of the…

Article

Oct 11, 2019

Pega Cloud Services gives you the capability to view your server logs for analysis and tracking purposes. This service is built on the Kibana platform, which provides tools for searching and organizing the data. The following log files are available for viewing: Log type Log name Log file name…

Article

Oct 10, 2019

Use DevOps practices such as continuous integration and continuous delivery to quickly move application changes from development through testing to deployment on your production system. Use Pega Platform™ tools and common third-party tools to implement DevOps. The release pipeline in the following…

Article

Oct 9, 2019

Use Deployment Manager to create continuous integration and delivery (CI/CD) pipelines, which automate tasks so that you can quickly deploy high-quality software to production. On the orchestration server, release managers use the DevOps landing page to configure CI/CD pipelines for their Pega…

Article

Oct 1, 2019

NOTE : Due to the large number and diversity of physical Android devices on the market, it is not possible to test each and every device. This matrix is intended to be a guide, rather than an exhaustive list of supported devices. Your experience on your mobile device may differ from results…

Article

Oct 1, 2019

After Pega Cloud Services completes the upgrade for your industry applications, review the information in the table and complete any post-upgrade tasks that are required for your Pega applications. For more information about Pega Platform upgrades or the Pega Cloud software upgrade process, see…

Article

Sep 30, 2019

This article is part of the Pega Cloud Services Subscription Documentation. Client Data Rights and Responsibilities The below rights and responsibilities will govern clients’ use of the Subscription Services in addition to and in accordance with the terms of clients’ Agreement and an applicable…

Article

Sep 30, 2019

This article is part of the Pega Cloud Services Subscription Documentation. Pega and the client are both responsible for security in Pega Cloud Services: The Client is responsible for the security of, and access to, the Client Application at the application level. Pegasystems is responsible for the…