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Course

Aug 26, 2019

Pega CRM exercise systems, This course allows you to request an exercise system for a specific Pega CRM version

Course

Aug 26, 2019

Pega Customer Service Advanced, In this course, students learn how to customize a Pega Customer Service™ application. Students will use Dev Studio to create customer composite tabs, configure a chat queues, configure AI for email routing, create categories for service cases, determine when service cases are suggested to a…

Course

Aug 26, 2019

Detecting sentiment in Twitter data using text analytics, Humans can effortlessly interpret a single tweet, but we cannot do it efficiently over a large volume. Businesses are exploring ways to use machine learning to extract meaningful information from a large volume of text messages. These insights help improve business performance and customer…

Course

Aug 26, 2019

Delivering a Pega Project, In this course, you learn the activities and best practices for successful Pega project delivery. You follow a journey-centric delivery approach to development. You learn how to scope, resource, and govern a project to yield high value in a short time. You learn about the Prepare, Build, and Go…

Course

Aug 26, 2019

Predictive Diagnostic Cloud (PDC) Use Case - OPS0013 Alert, Third in a multi-part series of small training courses to enable internal team members on how to use PDC in their daily routine to diagnose, troubleshoot, and resolve issues. This course provides a use case focused on using PDC to diagnose and troubleshoot alerts raised by potential issues related…

Course

Aug 26, 2019

Sharing offer details with third-party email/SMS distributor, In outbound campaigning, presenting the right offer to the right customer at the right time is a challenge when there is no email/SMS delivery capability in the current infrastructure. However, Pega Marketing enables you to write offer details to a file or database table which can be shared with a…

Course

Aug 23, 2019

Configuring a web chatbot, In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer service agent. In a web chatbot session, the chatbot responds to a customer request, such as “I want to open an account,” by walking the customer…

Course

Aug 22, 2019

Introduction to Workforce Intelligence Release 7.5, This course gives an overview of the new features available to administrators as part of the Workforce Intelligence 7.5 release, which includes management of 'Application Users', new credit card rules within Desktop Client Configurations, and a new Application Summary API.

Course

Aug 22, 2019

Pega Architecture Exam, The Pega Architecture exam is the second of three required exams for CLSA certification, and focuses on design and architecture of Pega applications. The LSA role is broad in scope: The exam covers material throughout the entire SA, SSA, advanced topics, & LSA course curriculum. This exam…

Course

Aug 22, 2019

Lead System Architect Readiness Exam, The LSA Readiness exam is the first of three required exams in the CLSA certification path and focuses on configuration of Pega applications. Consult the exam study guide on Pegasystems' Pearson VUE web page to help with exam preparation. This exam includes scenario questions, multiple choice…