Article

Aug 20, 2019

You can use Amazon Alexa as a Pega Intelligent Virtual Assistant™ (IVA) to interact with Pega Platform™ by voice commands, to open a case, or to perform other actions such as displaying a menu of options. To use this functionality, you need to perform several configuration steps for the…

Article

Aug 20, 2019

You can use Facebook Messenger as a Pega Intelligent Virtual Assistant™ (IVA) to interact with Pega Platform™ to open a case, or to perform other actions such as displaying a menu of options. To use this functionality, you need to perform several configuration steps for the conversational user…

Article

Aug 16, 2019

In Pega Sales Automation™, some rules have been deprecated and additional columns have been added in some tables. To view the list of the deprecated and withdrawn rules, and relevant records in 8.3, see the Excel file attached at the bottom of this article. Deprecated rules in 8.1 Deprecated rules…

Article

Aug 16, 2019

When you build an application on Pega Platform™ in a continuous delivery pipeline, you can use the Execute Tests service (REST API) to validate the quality of the build by running Pega unit test cases that are configured for the application. A continuous integration (CI) tool, such as Jenkins,…

Article

Aug 12, 2019

You cannot use a 7.x version of Pega Customer Service with Pega Platform 8.x. Pega 8.1 introduced a new set of role-based portals (App Studio, Admin Studio, Dev Studio, and Prediction Studio) for the configuration of applications that are built on Pega Platform. The change was significant and…

Article

Aug 12, 2019

Provide stakeholders with high-level information about your application by generating application overview and data model documentation. Customize the document to include only relevant information. You can include the following details in the application overview: Case types Case types details…

Article

Aug 11, 2019

For improved management and control of application development, you can now define the branch where you save the changes that you make in App Studio. By defining branch preferences, you can use branches as sandboxes to create features that you can review, and then save or discard your changes…

Article

Aug 9, 2019

Beginning in Deployment Manager 4.5, you can now automatically diagnose more issues with your pipelines so that you can spend less time manually troubleshooting. You can now use the diagnostic tool to do the following actions: Verify that Jenkins information is appropriately configured in pipelines…

Article

Aug 9, 2019

In App Studio, you can now switch applications more intuitively by using the My Applications gadget. If you have multiple applications, search the application by name instead of choosing from the list, and then select an access role if you have more than one assigned, for example, an author and an…

Article

Aug 9, 2019

In Dev Studio, you can now create When rules more efficiently by using the condition builder. You can conveniently define and group conditions by using ANDs, ORs, or advanced logic, and add conditions to check if a customer form contains any value from the list. For example, create a When rule that…