Article

Aug 20, 2019

For security reasons, Pega Workforce Intelligence™ requires you to change your password every 30 days. Furthermore, Workforce Intelligence locks you out for one hour after five incorrect log in attempts. If you are having trouble remembering your password, reset your password after the fourth login…

Article

Aug 20, 2019

The recommended screen resolution for Pega Workforce Intelligence™ is 1024 x 768.

Article

Aug 20, 2019

There can be several reasons why the data for an associate is not collected and analyzed by Pega Workforce Intelligence™. The following list details the most common reasons why you might not receive data from an associate's computer after you implement Pega Workforce Intelligence: The…

Article

Aug 20, 2019

If you are experiencing problems with Pega Workforce Intelligence™, perform as many of the following tasks as you can before you contact Pega Workforce Intelligence support. The following tasks verify that Pega Robotic Automation Runtime is working correctly for your Workforce Intelligence…

Article

Aug 20, 2019

In a Workforce Intelligence implementation, if you have users who log in by using a Virtual Private Network (VPN), you can use Microsoft Task Scheduler to define when a Cisco AnyConnect VPN agent starts Pega Robot Runtime. The following steps describe how to use the Microsoft Task Scheduler wizard…

Article

Aug 20, 2019

When there are changes in your organization’s hierarchy, such as employees joining or leaving the organization or changes in the departmental structure, you must record those changes and update Pega Workforce Intelligence™ to ensure accurate reporting. To record changes to your hierarchy, update…

Article

Aug 20, 2019

If you route your organization's internet traffic through a proxy server and you are using Pega Workforce Intelligence™, you might want to also route Workforce Intelligence traffic through a proxy server. By using this method, the proxy server acts as an intermediary between the client…

Article

Aug 20, 2019

To prepare for a support call or to verify which versions of Pega Robotic Automation Runtime are installed in your organization, use the following instructions to determine the Runtime version. How you determine the version depends on whether Runtime is currently running on the computer: If you…

Article

Aug 20, 2019

Pega Workforce Intelligence™ uses two types of events to collect high-level information about the screen or window of an application: Form focus events Page focus events Form focus events occur in Window applications, while page focus events occur in web applications. For more information about…

Article

Aug 20, 2019

Pega Workforce Intelligence™ allows report users to see associate information so they can better understand who is completing the work and what the next steps are for improving how work gets done. Sometimes it is, however, preferable to anonymize the names of associates to expedite the…