Article

Aug 13, 2019

Pega Platform™ supports two-factor authentication by sending a one-time password (OTP) to a user through email. The user must enter this one-time password in your Pega Platform application for verification. Two-factor authentication is supported for the following use cases: In custom authentication…

Article

Aug 12, 2019

As an administrator, senior system architect, or lead system architect, your goal is to ensure the confidentiality, integrity, and availability of your application during development and before you move it to production. Unauthorized individuals should not have access to the application or the data…

Article

Aug 12, 2019

Authentication in Pega Platform™ ensures that only users and systems whose identity has been verified can access resources such as web pages, APIs, and data. Examples of authentication in Pega Platform include user logins, platform requests to external services, and external service requests to the…

Article

Aug 1, 2019

Before a collections case gets to the customer interaction stage, it has been analyzed through the Contact Strategy and the Determine Offer Treatment stages. The resulting offers that are presented in a customer interaction are the last two components in the Collections Management process. Using…

Article

Jul 31, 2019

The following tables list required hotfixes the Pega® Smart Investigate for Payments application requires. To request a hotfix, go to your account on My Support Portal . Click +Create and select Request Type > Existing Hotfix Request. Enter and verify the hotfix details and click Submit. Import…

Article

Jun 21, 2019

Many enterprises already have consumer-facing apps in the public app stores and their challenge is now one of driving adoption, increasing usage, and improving customer satisfaction. Best-in-class custom mobile apps provide an opportunity for customers to take actions on their own behalf at the…

Article

Jun 17, 2019

The Pega Sales Automation™ application uses decisioning capabilities to provide predictive lead scores for lead ranking. The lead score predicts how likely it is that a lead will turn into an opportunity. This helps to focus on the most promising leads to maximize sales. For information about this…

Article

May 30, 2019

The Pega Sales Automation™ application uses built-in decisioning capabilities to provide managers with insights about how sales representatives perform during their 90-day probation period. During the first 90 days, the adaptive models analyze data about the sales representatives including their…

Article

May 14, 2019

In a global financial institution, a wide range of events can occur from many different internal and external sources. A financial institution must be able to identify and process a change, such as a customer updating their address or an identification document expiring. Failing to do so can lead…

Article

Apr 30, 2019

The following rules comprise extended data change tracking implementation. Rule name Rule set Rule type Description PegaFS-Data-Party-MasterProfile. FSIFTrackSecurityChanges PegaFS Declare trigger Launches the FSIFTrackSecurityChanges activity if a when condition evaluates to true and an instance…