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Article

Sep 19, 2019

In Pega Robotic Automation, Pega Robot Studio and the Studio plug-in support the 32- and 64-bit applications and technologies that are listed in the following table. Note that adding support for additional applications and technologies is an ongoing process. The following is a list of technologies…

Article

Sep 19, 2019

Pega ® Robotic Automation 19.1 includes significant changes to the product infrastructure, continuing work that began in version 8.0 SP1. The infrastructure changes modularize the product so you no longer have to update the entire product each time a component changes. Additionally, the system now…

Product

Aug 21, 2019

Find resources a Pega user may need to develop and configure user channels with Amazon Alexa, Facebook, Email, Webchat, and SMS.

Article

Aug 20, 2019

For security reasons, Pega Workforce Intelligence™ requires you to change your password every 30 days. Furthermore, Workforce Intelligence locks you out for one hour after five incorrect log in attempts. If you are having trouble remembering your password, reset your password after the fourth login…

Article

Aug 20, 2019

The recommended screen resolution for Pega Workforce Intelligence™ is 1024 x 768.

Article

Aug 20, 2019

There can be several reasons why the data for an associate is not collected and analyzed by Pega Workforce Intelligence™. The following list details the most common reasons why you might not receive data from an associate's computer after you implement Pega Workforce Intelligence: The…

Article

Aug 20, 2019

If you are experiencing problems with Pega Workforce Intelligence™, perform as many of the following tasks as you can before you contact Pega Workforce Intelligence support. The following tasks verify that Pega Robotic Automation Runtime is working correctly for your Workforce Intelligence…

Article

Aug 20, 2019

In a Workforce Intelligence implementation, if you have users who log in by using a Virtual Private Network (VPN), you can use Microsoft Task Scheduler to define when a Cisco AnyConnect VPN agent starts Pega Robot Runtime. The following steps describe how to use the Microsoft Task Scheduler wizard…

Article

Aug 20, 2019

When there are changes in your organization’s hierarchy, such as employees joining or leaving the organization or changes in the departmental structure, you must record those changes and update Pega Workforce Intelligence™ to ensure accurate reporting. To record changes to your hierarchy, update…

Article

Aug 20, 2019

If you route your organization's internet traffic through a proxy server and you are using Pega Workforce Intelligence™, you might want to also route Workforce Intelligence traffic through a proxy server. By using this method, the proxy server acts as an intermediary between the client…