Article

Aug 16, 2019

In Pega Product Composer for Healthcare, entities such as a benefit or plan can undergo changes in their life cycle. Workflows of these entities generally progress at different times in discrete phases. During a phase, you might need to allocate a different set of data or enforce different business…

Article

Aug 13, 2019

The Pega Care Management application includes the reports that are described in this article. You can view these reports in the My Reports tab in the CM Care Manager or UM Service Manager portals and get the details of a specific report by clicking the links for the line items. For information…

Article

Aug 13, 2019

Pega Customer Service for Healthcare includes the core Pega Customer Service reports and the additional reports that are listed in the following tables. Clinical Services Member Services Provider Services Clinical Services reports Report name Rule name Report description Patient Program Enrollment…

Article

Aug 13, 2019

Pega Platform™ supports two-factor authentication by sending a one-time password (OTP) to a user through email. The user must enter this one-time password in your Pega Platform application for verification. Two-factor authentication is supported for the following use cases: In custom authentication…

Article

Aug 13, 2019

Pega Customer Service for Healthcare can be used in different types of healthcare contact centers. As part of installation, you can optionally install the sample application that includes operators and access groups. You use them to access the sample application and review the application's…

Article

Aug 12, 2019

As an administrator, senior system architect, or lead system architect, your goal is to ensure the confidentiality, integrity, and availability of your application during development and before you move it to production. Unauthorized individuals should not have access to the application or the data…

Article

Aug 12, 2019

Authentication in Pega Platform™ ensures that only users and systems whose identity has been verified can access resources such as web pages, APIs, and data. Examples of authentication in Pega Platform include user logins, platform requests to external services, and external service requests to the…

Article

Jun 21, 2019

Many enterprises already have consumer-facing apps in the public app stores and their challenge is now one of driving adoption, increasing usage, and improving customer satisfaction. Best-in-class custom mobile apps provide an opportunity for customers to take actions on their own behalf at the…

Article

Jun 7, 2019

Pega ® Customer Service for Healthcare, Pega Sales Automation for Healthcare, and Pega Marketing are components of the Pega Customer Relationship Management for Healthcare suite of applications. The suite of applications includes the following customer relationship management features: Access to…

Article

Jun 4, 2019

Pega Customer Engagement for Life Sciences includes the core Pega Customer Service reports and the additional reports listed in the following table. Report name Rule name Report description DRConnect DRConnect Sessions with doctors, by date and CSR. FetchTheProductList FetchTheProductList A list of…