Article
Mar 29, 2019

Pega ® Platform provides encryption of sensitive data while the data is at rest. For more information, see Encryption in Pega Platform . This encryption can be performed using a platform cipher or by using a custom cipher that you define. To implement a custom cipher, you create the cipher class,…

Article
Mar 25, 2019

Go to the Pega Predictive Diagnostic Cloud™ product page on Community .

Article
Mar 22, 2019

Pega Care Management includes a set of predefined access roles and privileges for the standard application user roles. You can modify these roles to meet the needs of your organization. The following table lists the access roles and the Pega Care Management features. An X in the table cell…

Article
Mar 22, 2019

The Pega Care Management application provides the case types that are listed in the following table. Case Description Appeal Used for raising appeals and grievances when an authorization or request for coverage of a service has been denied. Care management Used as the parent case to manage work…

Article
Mar 22, 2019

The Pega Care Management application includes the reports that are described in this article. You can view these reports in the My Reports tab in the CM Care Manager or UM Service Manager portals and get the details of a specific report by clicking the links for the line items. For information…

Article
Mar 22, 2019

Pega Customer Service for Healthcare can be used in different types of healthcare contact centers. As part of installation, you can optionally install the sample application that includes operators and access groups. You use them to access the sample application and review the application's…

Article
Mar 22, 2019

In the context of a customer service application, case types define the work that your customer is asking you to perform. The Pega® Customer Service for Healthcare application components that you install determine which case types are available for your use. Cases that you can modify in App Studio…

Article
Mar 22, 2019

Pega Platform™ supports two-factor authentication by sending a one-time password (OTP) to a user through email. The user must enter this one-time password in your Pega Platform application for verification. Two-factor authentication is supported for the following use cases: In custom authentication…

Article
Mar 6, 2019

The prconfig.xml   file and Dynamic System Settings include parameters that control access to the Pega Platform™ database. As a best practice, use the Dynamic System Settings rather than editing the prconfig.xml file. Edit the prconfig.xml file to overwrite Dynamic System Settings that apply to a…

Article
Feb 28, 2019

The System Summary landing page lists performance interaction statistics for your monitored system. Use the page to quickly view your system’s condition. In the Pega Predictive Diagnostic Cloud™ header, you can select the name of the monitored system. The System Summary is divided into the…