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Article

Jun 17, 2019

When chatting with customers, agents are generally quite adept at finding the phrases they use most frequently; however coming up with all the other phrases that are necessary to be effective can pose a challenge. When there are dozens or more categories and phrases to choose from, it is not…

Article

Jun 13, 2019

This sample solution shows how to use the xmlDocumentComponent component with an external schema in Pega ® Robotic Automation Studio versions 7.1 and 8.0. Project items Windows form: Windows form1 Automation: LoadDocument Automation: UpdatePublishers Automation: ValidateSchema Automation details…

Article

Jun 13, 2019

This sample solution shows you how to use the xmlDocumentComponent component by using Pega ® Robotic Automation Studio versions 7.1 and 8.0. Project items Windows form: Windows form1 Automation: LoadDocument Automation details LoadDocument This automation contains the logic that performs when you…

Article

Jun 13, 2019

This sample solution shows how to interrogate an HTML table that contains buttons in the data cells and then use the Click event of a table button to retrieve data from a corresponding cell using Pega ® Robotic Automation Studio versions 7.1 and 8.0. The solution also shows how to use the Query…

Article

Jun 13, 2019

This sample solution shows how to loop through the contents of an HTML grid and copy the data to an Excel spreadsheet by using Pega ® Robotic Automation Studio versions 7.1 and 8.0. Project items Web application: AKPoker StartPage: http://training.openspan.com/rankings.html Internet Explorer…

Article

Jun 13, 2019

This project shows how to use the AppendAllText , WriteAllText , and Exists static methods to interface with a flat text file through a Pega ® Robotic Automation Studio version 7.1 or 8.0 solution. The solution prompts the user for a file name. If an existing text file is entered, text is appended…

Article

Jun 13, 2019

This sample solution shows how to use a StringUtils component from the Advanced tab of the Toolbar to get the City, State, and ZIP from a single line of text by using Pega ® Robotic Automation Studio versions 7.1 and 8.0. A StringUtils component is used to return an array of the City, State, and…

Article

Jun 13, 2019

This sample solution shows how to use custom column names in a .NET DataGrid in place of the metadata associated with the data source by using Pega ® Robotic Automation Studio versions 7.1 and 8.0. Usually, the column headings that are displayed in a data grid show the text that is associated with…

Article

Jun 13, 2019

This solution shows how to cancel an event based on conditional logic by using Pega ® Robotic Automation Studio versions 7.1 and 8.0. Project items Web application: WebBing - Start page = www.bing.com , Internet Explorer version 8 was used. Automation: StartSearch Automation details StartSearch…

Article

Jun 13, 2019

The methods and properties for changing the selected entry on multiselect HTML list boxes only allow you to select one entry. There is no simple way to perform a Select All action. To work around this limitation, use the ExecuteScript method off of the webpage. To do this, your list box must meet…