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Apr 3, 2019

Learn about Pega Marketing™ upgrade paths, so that you can plan the upgrade that best fits your requirements. Depending on your current version of Pega Marketing, you may need to upgrade to an interim version before you upgrade to the most recent release. After you determine the correct upgrade…

Support Article

Aug 23, 2017

Summary User has installed the Pega 7.2.2 version with the framework Pega Marketing 7.21.version. But they are unable to find the below option in the application: Search option in Dynamic System Settings. DNode Cluster Management option ( DesignerStudio > Decisioning > Infrastucture >)…

Support Article

Aug 23, 2017

Summary The segment in marketing is not created. The creation process does not finish with error in DesignerStudio Portal or logs. The only error thrown is in Tracer. Error Messages Unable to open instance using the given inputs: pxObjClass = "PegaMKT-Data-DefferedMiniSegmentCount",…

Support Article

Aug 23, 2017

Summary User is getting an exception when they try to create a Seedlist in Development Environment while going to add record. Error Messages 2017-02-02 06:36:17,791 [http-bio-8080-exec-8] [TABTHREAD2] [ ] [ Appname :01.01.01] ( rd.resolve.SqlReportResolver ) ERROR {Server name}|{ ip address} {…

Support Article

Aug 23, 2017

Summary Error is experienced when trying to launch or browse the microsite. Error Messages PRGateway Exception: Logical host: NBAM does not map to a PRPC host. PRGateway Exception: Failed to connect to URL Steps to Reproduce 1. Send an offer mail to end user with microsite link configured in it. 2…

Support Article

Aug 23, 2017

Summary Developer performed below steps for Subscription Microsite : 1) Create an email treatment with a link which will be configured with Subscription Microsite . 2) Configure an offer flow with above email treatment. 3) Create an outbound campaign with a list segment and offer flow. 4) After…

Support Article

Aug 23, 2017

Summary On a system where Pega Marketing 7.21 is installed, if the underlying Pega Platform is upgraded to Pega 7.2.2 then Data flow shapes are truncated in the Pega Marketing portal. Error Messages Not Applicable Steps to Reproduce Open a data flow in Pega Marketing and observe that t he flow…

Support Article

Aug 23, 2017

Summary After importing the customer list into List Segment, unable to see the Imported customers even though the import is successful. When trying to add customer in List segment it is not showing in existing customer list. Error Messages [TABTHREAD1] [ ] [ sgdemo :01.01.01] ( rd.resolve.…

Support Article

Aug 23, 2017

Summary In Pega 7.2.2 revision management, the user added new rule creation support in revision context. Now, the user is not able to create new rules in Pega marketing portal when Pega marketing 7.21 is upgraded to Pega 7.2.2. This is because of overridden rule in PegaMkt-RevisionManagement rule…

Support Article

Aug 23, 2017

Summary Strategy execution is failing with below error message. The Flow Action pre-processing activity CustomerAndIntentDetails failed: Component [ NextBestOffer ] in strategy [ NextBestAction ] failed to execute. Error Messages The Flow Action pre-processing activity CustomerAndIntentDetails…