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Product

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Video

May 28, 2019

Pega Marketing provides a unified platform that enables companies to be Customer-Centric. By combining an always on “customer brain" with Next Best Action, Pega Marketing can make the right offer at the right time across channels. Join Ryan Easley as he demonstrates some of the unique features…

Article

Apr 3, 2019

Learn about Pega Marketing™ upgrade paths, so that you can plan the upgrade that best fits your requirements. Depending on your current version of Pega Marketing, you may need to upgrade to an interim version before you upgrade to the most recent release. After you determine the correct upgrade…

Support Article

Aug 23, 2017

Summary DB template is failing when adding the new column to the corresponding table, if the column removed and it is working. Error Messages An error occured while attempting to write to the destination DB: one or more columns defined in the template are not valid fields in the existing Database…

Support Article

Aug 23, 2017

Summary Getting an error " Upgrade scripts have not yet been run" after upgrade from Next-Best-Action Marketing (NBAM) 7.12 to 7.13. User is asked to run the post activities but still seeing the same Error Messages Upgrade scripts have not yet been run: Unable to open an instance using…

Support Article

Aug 23, 2017

Summary Sometimes a particular DB template does not show a consistent status (e.g., the landing page in Pega Marketing portal - Configuration>>Settings>>Channels>>Database shows 'In Progress', but we cannot finalize it). Error Messages Not Applicable Steps to Reproduce…

Support Article

Aug 23, 2017

Summary Dataset -Execute : Truncate actually issues a Delete SQL which causes a performance issue, and ultimately fails with ORA-30036 errors. Error Messages User ID: System Last SQL: DELETE FROM <schema>.<table> java.sql.SQLException : ORA-30036: unable to extend segment by 8 in undo…

Support Article

Aug 23, 2017

Summary A program distribution test was started and remains in a running state. There were errors in the logs to show that this Program Distribution Test encountered an obj -save error around 30 minutes after the Test was started. The batch table and the associated constraint table exist and are…

Support Article

Aug 23, 2017

Summary Issue Description: 1. SQL Calculation builder does not work in Segment Rules. 2. Requirement is to add more values in 'Select Values' button for DataTime properties in a Segment (like Relative Date Range). The same is available in Venn Diagram Visualization mode. For example, Is…

Support Article

Aug 23, 2017

Summary Issue comes during the SEED TEST of the campaign. Made changes to the Report definition rule as shown below. In Out-of-the-box (OOTB) Report Definition " SeedListPopulationRD " it can be seen that RD column source is blank with just a DOT operator which causes the Program run to…

Support Article

Aug 23, 2017

Summary A campaign with some goals configured as zero values, are not showing the totals in the Goals panel when the campaign has been run. As shown below, the counts are expected to show in the re highlighted areas. Error Messages Not Applicable Steps to Reproduce Configure a campaign with a…