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Apr 3, 2019

Learn about Pega Marketing™ upgrade paths, so that you can plan the upgrade that best fits your requirements. Depending on your current version of Pega Marketing, you may need to upgrade to an interim version before you upgrade to the most recent release. After you determine the correct upgrade…

Support Article

Aug 23, 2017

Summary Marketing program is not running successfully. After the audience part gets executed, system gets stuck on marketing strategy and does not progress ahead. Status of the program stays continuously at Open-Running . Error Messages ​Error in log: java.sql.SQLSyntaxErrorException : ORA-00942:…

Support Article

Aug 23, 2017

Summary When we are trying to run flow, it's getting stuck at process flow and not moving further. While tracing the same we found that it's moving to some "UnhandledInboundSMS " workbasket. Error Messages Not Applicable Steps to Reproduce Launch Marketing poratal Run the…

Support Article

Aug 23, 2017

Summary A Segment-Population error occurs while running a segment. Error Messages java.sql.SQLSyntaxErrorException: ORA-00904: "PC0S"."CUSTOMERID": invalid identifier Steps to Reproduce Create a segment, and run it. Root Cause The custom data class has an incorrect key column…

Support Article

Aug 23, 2017

Summary In the database table associated with the Database Template rule, the null values are stored as "NULL" literal value instead of null . When files are generated from the data, the value is displayed as NULL instead of empty. In the BatchOut table, the null value is stored correctly…

Support Article

Aug 23, 2017

Summary Database Output template rule is not editable after marketing rule is checked out. All the fields in that rule is read-only. The issue can be eventually resolved by refreshing after check-out Error Messages No error message Steps to Reproduce Open a locked Database Output template rule and…

Support Article

Aug 23, 2017

Summary User is not able to execute a Marketing Program, but can create a program, update details, add Strategy, Segment, Real Time Event; and not able to submit for execution. If user creates a Marketing Program without Real Time Event, then user can submit it for execution, no error in this case…

Support Article

Aug 23, 2017

Summary Scheduling a report as a weekly subscription fails with an error, though the weekly interval and the day is selected. Error Messages Select at least one day of a week Steps to Reproduce Schedule a report by selecting the Frequency as: Weekly, and select any day of a week. Submit the changes…

Support Article

Aug 23, 2017

Summary When dealing with a Segment that has child Segments, one must be able to click the small magnifying glass next to the child Segment name in order to open up that Segment in a new tab. When clicking on the magnifying glass, however, user receives an error. When attempting to open that same…

Support Article

Aug 23, 2017

Summary The user is unable to open the NBAM-Marketing Analyst portal in Internet Explorer 11. Error Messages Not Applicable Steps to Reproduce Log in as a Marketing Analyst in a portal, using Internet Explorer 11, with the compatibility mode turned on. Root Cause The compatibility view setting in…