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Support Article

May 22, 2019

Summary In a screenflow  during case processing, NullPointerException occurs on clicking the Next button to progress to the next screen and subsequently clicking the Back button to return to the previous screen. Error Messages NullPointerException in SafeURL.put (key,value) { FieldError }, {…

Support Article

May 22, 2019

Summary A table is  sourced from a parameterized   datapage and a filter function is created  based on datapages parameter. Exception occurs and error message displays on performing grid operations like filtering or sorting. The issue occurs after applying filter and grid refresh.   Error Messages…

Support Article

May 21, 2019

Summary Unable to pass HTML to convert Survey rules to PDF. Error Messages Not Applicable Steps to Reproduce Create a survey. Define Simple questions in the survey. On the survey work object, generate a PDF or print the survey. Root Cause This issue was determined to be a product enhancement…

Support Article

May 21, 2019

Summary Error occurs while creating a survey. Error Messages Default survey flow creation failed Update record failed: . pyDraftModeON : For draft mode flows save is not allowed when system is set to production level 5. Steps to Reproduce Open Designer Studio > Case Management > Survey Click…

Support Article

May 21, 2019

Summary   Report breakpoint does not work and report definition is not transformed to list on mobile phone. Error Messages   Not Applicable Steps to Reproduce Create a report definition Add a few columns and summarize Add a function  Go to the Report viewer tab Enable the Do not display group…

Support Article

May 21, 2019

Summary When performing   a browser Refresh after reopening or updating an already deleted Schedule, a blank screen displays with the Submit and Cancel buttons. Error occurs on clicking the Submit button . Error Messages Case not found Message: Work object not available on clipboard, please try…

Support Article

May 21, 2019

Summary The Select All checkbox on the repeat grid does not work. This occurs on the Internet Explorer browser post updating Pega 7.1.8 to Pega 7.4. The checkboxes become unchecked on refreshing. Refresh list and Refresh section action set is configured on change event. Error Messages   Not…

Support Article

May 21, 2019

Summary Email listeners take more than 10 minutes to process attachments which are greater than 10 MB. Error Messages Not Applicable Steps to Reproduce Unknown Root Cause When processing large attachments, the amount of data retrieved from the email server, during each interaction, was not…

Support Article

May 21, 2019

Summary Rules Description is not updated in the application document. On creating the application Document from Designer Studio, the Rule types such as activities and report definitions do not display the Rules Description.   This occurs despite updating the Description and Usage in the History tab…

Support Article

May 21, 2019

Summary Pega Web Mashup iFrame height is unresponsive. When the content height is increased, the  iFrame hieght  increases. When content height is decreased, the  iFrame height does not reduce. Error Messages Not Applicable Steps to Reproduce Launch an external application. Load Pega Web Mashup .…