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Support Article

May 17, 2019

Summary After applying  HFix-43091 , the Tab group of the sub format does not display. Error Messages Not Applicable Steps to Reproduce Apply HFix-43091   . Configure a Tab group layout with a sub format and horizontal left alignment. At runtime, the Tab group does not display. Root Cause The HFix-…

Support Article

May 17, 2019

Summary The master agent does not update the agent schedule instance with new agents. Error Messages Not Applicable Steps to Reproduce Create a new agent rule to include two additional agents. Delete existing the agent schedule such that a new schedule is generated. Wait for the master agent to run…

Support Article

May 17, 2019

Summary On clicking Export to Excel, the Excel file name displays junk characters for Russian and Greek (Cyrillic alphabet) languages. Error Messages Not Applicable Steps to Reproduce Use a Russian filename and pass it as a parameter to the below Java code: String strFileName = getParameterValue (…

Support Article

May 17, 2019

Summary ArithmeticException occurs after a deployment. Error Messages Problem executing pzAssemblePreprocess for RULE-HTML-SECTION MY-CLASS-NAME MYSECTION #00000000.00GMT java.lang.ArithmeticException : / by Zero Steps to Reproduce Perform a deployment. Load the harness of the sections. Root Cause…

Support Article

May 16, 2019

Summary The 'Notification Channel' feature is leveraged to refresh an email image when an email is read. The Notification Channel is executed rapidly in the Dev environment. However, the Notification Channel's performance degrades (take about 3 minutes to execute) in higher…

Support Article

May 16, 2019

Summary A Word Merge document template is configured to embed dynamic images through the following nested field codes. { pega :binary binaryfile ={ pega :reference . WhichImage }} After converting this document, to be generated server-side, using  pzGenerateDocument , the images are not embedded.…

Support Article

May 16, 2019

Summary The Engine initialization hangs and the thread dumps display the EngineStartup.initEngine which attempts to    initServices and which performs the following, FileListener .< init > that is stuck at java.lang.Object.wait (Native Method)     - waiting on <0x0000000553234450> (a…

Support Article

May 16, 2019

Summary Multiple 'pg empty after db.open' entries are generated in the log without any information or context. Error Messages pg empty after db.open Steps to Reproduce Unknown Root Cause A defect in Pegasystems’ code or rules. Resolution Apply HFix-53032 . SA-79321

Support Article

May 16, 2019

Summary   Scroll bar does not display for modal overlay. Error Messages   Not Applicable   Steps to Reproduce Configure a button with Launch Local Action as the modal dialog Configure a button with Launch Local Action as overlay at the end of the modal dialog content Add the radio button control…

Support Article

May 15, 2019

Summary A button is configured with the following actions: Action 1 - Refresh this section: This calls a validation activity. If the validation fails, an error message is set on the primary page. Action 2 - Launch harness: This launches a review harness when specific conditions satisfy ( pyWorkPage…