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Support Article

May 21, 2019

Summary Unable to add more than 64 websites to the application's Allowed Websites (Image Sources section). User can add more than 64 rows ( websites ); however, after adding and checking in the rule, any user which points to the same application cannot access the Pega application. Error…

Support Article

May 21, 2019

Summary HTTP 500 internal server error occurs due to pzIncludeMashupScript. Core engine does not return pzIncludeMashupScript when required during the launch of mashup. The pzIncludeMashupScript does not require authorization for access. Error Messages HTTP 500 internal server error Steps to…

Support Article

May 21, 2019

Summary Requirement to use a separate login page for the Internet Application Composer (IAC) or mashup. User updates the IACAuthentication authentication service and sets a custom HTML rule on the custom tab on both Initial challenge stream and Credential challenge stream fields. However, it is not…

Support Article

May 21, 2019

Summary Co-Browse does not work when switching from Advisor and Self Service portals.  Error Messages Co browse session terminated due to unexpected error. Steps to Reproduce Log in to the Advisor portal Use the Web Mash up to log in to Self Service for creating the cases Initiate the Co-Browse…

Support Article

May 21, 2019

Summary JAWS screen reader reads incorrect text from the Pega link text. Error Messages   Not Applicable Steps to Reproduce Create a link control Define an image source in the link such that an image displays next to the link text Run the page Use the JAWS to read the link  Root Cause A third-party…

Support Article

May 20, 2019

Summary Embedded table control does not render when pagination is enabled in both the inner and outer tables. Error Messages Not Applicable Steps to Reproduce Create a flow action. The section in the flow action must have a table control with pagination. One of the columns in the table must have…

Support Article

May 20, 2019

Summary The user's application has a case type where the case auto refreshes every 30 seconds to display the status of linked cases. On opening a case in the application, auto refresh occurs and the Pega application moves to the foreground into focus and the current screen control (that the…

Support Article

May 20, 2019

Summary Error occurs on running Pega 7.3.1 on  WebSphere Liberty 16.0.0.4. Error Messages 00000128 SystemErr                                                    R Exception in thread " hz ._ hzInstance_1_29cf12256a2bfceb50852c7ed6ffbff9.cached.thread-9 " 00000128 SystemErr…

Support Article

May 20, 2019

Summary Popup fades gradually on selecting a dropdown value using the Chrome browser. The popup should disperse immediately. Error Messages Not Applicable. Steps to Reproduce Launch the Pega application in the Chrome browser Click any dropdown which has multiple options Select any one option from…

Support Article

May 20, 2019

Summary Ajax Request failure error occurs frequently on opening a rule and saving it. Error Messages [ PegaWorkManager : 20] [] [] [] ( internal.async.Agent ) INFO - System date: Total memory: 6,442,450,944 Free memory: 1,777,705,544 Requestor Count: 34 Shared Pages memory usage: 0% Current number…