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Support Article

Aug 7, 2019

Summary Report filter displays an incorrect date. That is, the date that is displayed is a day earlier from the correct date. Error Messages Not Applicable Steps to Reproduce Execute a report definition. Root Cause A defect in Pegasystems’ code or rules. When the Operator timezone was localized,…

Support Article

Jun 26, 2019

Summary When running a report defintion and exporting to PDF, a blank page is added. Error Messages Not Applicable Steps to Reproduce Configure a report defintion and   set the 'Maximum number of rows for export' to 20. Run the report and Export   to PDF. A blank page is included. Root…

Support Article

Jun 11, 2019

Summary PRPC 6.2 SP1 is upgraded to Pega Platform 7.3.1. Pega Customer Process Manager (CPM) 6.2 is upgraded to Pega Customer Service (CS) 7.22. In Reports, the contrast ratio of the visual presentation of text and images is less than 4:5:1, except for the following:  Large print  Incidental text…

Support Article

May 17, 2019

Summary On clicking Export to Excel, the Excel file name displays junk characters for Russian and Greek (Cyrillic alphabet) languages. Error Messages Not Applicable Steps to Reproduce Use a Russian filename and pass it as a parameter to the below Java code: String strFileName = getParameterValue (…

Support Article

May 9, 2019

Summary Error occurs when executing the below SQL query in an RDB when there is an exact match request in the regular expression ( regex ). SELECT  pyid AS ". pyID ",  pystatuswork AS ". pyStatusWork ",  regexp _ substr ( pyid ,'UNSC[A- Z ]+') AS ". pyWorkIDPrefix…

Support Article

Apr 30, 2019

Summary O n rendering a   chart in a report definition, the chart labels are not localized when the column is a Date property. Error Messages Not Applicable Steps to Reproduce Create a report definition Define and a column with localized values.   Run the report. Root Cause A defect in Pegasystems…

Video

Apr 18, 2019

In this Global Client Support (GCS) video created by Ron Lee, you will learn how to obtain and use DB Query events in Tracer files to troubleshoot both the performance of and unexpected results from reports.

Support Article

Apr 12, 2019

Summary   Summary reports are not visible on the report dropdown in the report widget. However, only the list is available.   Error Messages   Not Applicable   Steps to Reproduce   Create a Summary report Place the report on the dashboard   Root Cause This issue was determined to be a product…

Support Article

Apr 4, 2019

Summary   Out-of-the-box filter does not work when a parameterised data page is referenced on different layouts on a section. Error Messages   Not Applicable Steps to Reproduce   Create a section with different repeating layouts, same data page and different parameters Load the section on a portal…

Support Article

Apr 3, 2019

Summary Available column names display instead of the column filter values after adding a filter on a column. Error Messages Not Applicable. Steps to Reproduce Create a report Drop a column in 'Drop Column to Add Filter' View Suggestion in the autocomplete values. It returns incorrect…