Updated

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Capability

Support Article

Jul 26, 2019

Summary The class rule requires 600 seconds to load when the system holds a class which contains four billion records. Error Messages Class record is taking a long time to load Steps to Reproduce Create a data class Map the data class to a table from the database using the data admin database table…

Support Article

Jul 25, 2019

Summary The system runs a long running query which uses up CPU space. This results in performance degradation. Extract of the SQL seen when system alerts are generated: app_ rulesets _pc0(" pzRuleSetName ", " pzRuleSetVersionMajor ", " pzRuleSetVersionMinor ", "…

Support Article

Jul 19, 2019

Summary When the MERGE statement is triggered from the  AddWorkHistory activity, the activity's performance degrades. Error Messages Not Applicable Steps to Reproduce Update the work object. Verify the query generated from the AddWorkHistory activity. Root Cause A defect in Pegasystems’ code…

Article

Jun 21, 2019

Symptom When one or more nodes in a clustered environment are restarted, Searches fail across all nodes and the Search landing page reports that there is no indexing host node.   Error Search fails across all nodes after one or more nodes are restarted. Steps to Reproduce Using the appropriate JVM…

Support Article

May 16, 2019

Summary The 'Notification Channel' feature is leveraged to refresh an email image when an email is read. The Notification Channel is executed rapidly in the Dev environment. However, the Notification Channel's performance degrades (take about 3 minutes to execute) in higher…

Support Article

May 16, 2019

Summary Multiple 'pg empty after db.open' entries are generated in the log without any information or context. Error Messages pg empty after db.open Steps to Reproduce Unknown Root Cause A defect in Pegasystems’ code or rules. Resolution Apply HFix-53032 . SA-79321

Support Article

May 8, 2019

Summary In Designer Studio, performance degrades when a large section contains multiple embedded sections with a high voulme of content. Error Messages Not Applicable Steps to Reproduce In Designer Studio, open a section that contains many embedded sections with lots of content. Root Cause The…

Support Article

Mar 18, 2019

Summary Time to acquire a connection exceeds the Alert threshold. It takes about 930 seconds to acquire a connection. Environment: Tomcat 8.5+ Error Messages EGA0026*935179*10000*d3bff60f430588531b54ed93752282c8*NA*NA*BC6ETZYO15GJHNU1SPTO5Q5SL919WHAP9*System* PegaSample * PegaRULES :07.10*…

Support Article

Mar 7, 2019

Summary   Clientside performance degradation on the Internet Explorer 11 browser. Error Messages   Not Applicable       Steps to Reproduce Access a Customer Service application using the Internet Explorer 11 browser. Root Cause A defect in Pegasystems’ code or rules. Resolution Apply HFix-41551 …

Support Article

Feb 26, 2019

Summary In Pega 7.3.1, performance degrades when performing the following: Screen to screen transitions Rule Save operations User logins Error Messages Not Applicable Steps to Reproduce Start the application. Root Cause Two causes were found for the performance issues: Database performance degrades…