Updated

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Product

Capability

Support Article

May 21, 2019

Summary Requirement to use a separate login page for the Internet Application Composer (IAC) or mashup. User updates the IACAuthentication authentication service and sets a custom HTML rule on the custom tab on both Initial challenge stream and Credential challenge stream fields. However, it is not…

Support Article

May 16, 2019

Summary A Word Merge document template is configured to embed dynamic images through the following nested field codes. { pega :binary binaryfile ={ pega :reference . WhichImage }} After converting this document, to be generated server-side, using  pzGenerateDocument , the images are not embedded.…

Support Article

May 14, 2019

Summary The pySLAGoal and pySLADeadline times do not display consistently. When creating a child case and opening the assignment, the goal and deadline displayed 6 and 10 days respectively. When submitting the assignment and navigating to the next screen, the goal and deadline displayed 5 and 9…

Support Article

May 14, 2019

Summary   Case Dependency does not work when a case is resolved. This occurs when pyEnableTopCaseLinks is set to True. Error Messages   Not Applicable   Steps to Reproduce Create a parent case  Spin off a child case from the parent case Wait for the child case to go to resolved status Resolve the…

Support Article

May 13, 2019

Summary   Sub-flow does not return to the parent flow in a case. Error Messages Not Applicable Steps to Reproduce   Process an assignment within a sub-flow. Root Cause A defect in Pegasystems’ code or rules. Internal flow processing pages diverged. As a result, the pyFirstRun value was not set to…

Support Article

May 8, 2019

Summary Case dependency check does not work when testing through Pega Developer portal with a Bot automation (Robot queue) in the middle. However, without Bot automation, Case dependency check works correctly. Error Messages Not Applicable Steps to Reproduce In the Parent case flow, read an Excel…

Support Article

May 6, 2019

Summary User runs a test case. However, it prematurely ends with a confirmation screen without error. Exception displays on the log files.    Error Messages Exception:   at internal.clipboard.ClipboardPropertyBase.indexOf(ClipboardPropertyBase.java:2144)~[prprivate.jar:?]  at internal.clipboard.…

Support Article

Apr 11, 2019

Summary A Work party (Owner) is added to the case as Data-Party-Operator type. When changing the party to a different operator using the out-of-the-box  Data-Party-Operator . pyNewWorkPartyDetailRepeat section, the section runs the out-of-the-box activity Data-Party-Operator .WorkPartyRetrieve to…

Support Article

Apr 11, 2019

Summary   The out-of-the-box Code-Pega-PDF.View activity is used to generate a PDF document of an eForm. However, the PDF document generates, but the screen refreshes repeatedly without going to the next screen.    Error Messages   Not Applicable   Steps to Reproduce   On click of a button, invoke…

Support Article

Apr 8, 2019

Summary A reopened parent case does not wait for a sub case when the sub case is reopened. Error Messages Not Applicable Steps to Reproduce Create a parent and spin off a child case from it. Configure a case dependency on a parent case such that it wails till all the child cases are resolved. Run…