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Support Article

Dec 10, 2018

Summary Okta is used as the Identity Provider (IDP). When logging out of the Pega application, the requestor is not killed in the application. As a result, the user   is not logged off. Error Messages Not Applicable Steps to Reproduce Configure Single sign-on (SSO) using Okta as the service…

Support Article

Dec 5, 2018

Summary Error occurs when virtual machine IP is provided to - Didentification.nodeid JVM argument. Error Messages <Notice> < WebLogicServer > <BEA-000365> <Server state changed to ADMIN.>  <Notice> < WebLogicServer > <BEA-000365> <Server state changed to…

Support Article

Dec 3, 2018

Summary Pega 7.3.1 is set up with  JBoss  Enterprise Application Platform ( JBoss EAP) 7.1.0 GA. Error occurs when connecting Java Message Service (JMS) listeners to the Tibco queues. Error Messages Caused by: com.pega.pegarules.pub.services.ServiceException : Failed to intialize response…

Support Article

Dec 1, 2018

Summary When using Connect-SOAP method and the Parse XML step is not activated, the response does not load to the Clipboard. The application uses Pega Marketing 7.31. Error Messages Not Applicable Steps to Reproduce Create a SOAP integration. Create an activity to run the integration. Trace the…

Support Article

Dec 1, 2018

Summary Error occurs when connecting to a Kafka cluster using the out-of-the-box  Data-Admin-Kafka functionality. This occurs after updating the JAAS files on the application server and following all configuration in the Pega application. Error Messages On Rule Form: This record has 1 error( s ) in…

Support Article

Nov 30, 2018

Summary When creating Connect-REST rules using the integration wizard, error displays on clicking Create. Error Messages Rule evaluation failed: Canceling rule evaluation, java.lang.NullPointerException. Steps to Reproduce Create a REST connector using wizard. Root Cause A defect in Pegasystems’…

Support Article

Nov 27, 2018

Summary Compilation error occurs while updating to Pega 7.3.1. Error Messages [java] [PWRDS00008] [STANDARD] [ ] [ ] (external.async.IStartupTask) INFO - Awaiting for StartupTasks (parallel cache loading to finish)... [java] [PWRDS00008] [STANDARD] [ ] [ ] (external.async.IStartupTask) INFO - All…

Support Article

Nov 27, 2018

Summary ClusterAvailabilityException occurs  and servers fail. Error Messages Caused by: com.pega.decision.vbd.node.ClusterAvailabilityException : No cluster nodes available     at com.pega.decision.vbd.node.client.ServerNodeCache.getNext ( ServerNodeCache.java :84) ~[vbd-node-7.3.1.jar:?]     at…

Support Article

Nov 22, 2018

Summary Pega nodes are terminated frequently with PresenceRuntimeException . Error Messages [ES PassivationDaemon ] [STANDARD] [ ] [ ] ( ence.PresenceDataGridHazelcast ) ERROR - replace(): Presence Record update operation failed. Exceeded maximum attempts.Arguments :Operator: pega _ webservice ,…

Support Article

Nov 21, 2018

Summary JsonParseException occurs when using a Connect-REST rule for integration with an external system and passing special characters (such as double quotation (") or Enter). Error Messages ( Invoke.Rule_Connect_REST.Action ) ERROR - com.pega.pegarules.pub.services.InboundMappingException :…