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Support Article

Aug 19, 2019

Summary In the Pega Usage Validation tool, selecting 'Export daily usage data' and clicking 'Run report' does not display an output. Error Messages Not Applicable Steps to Reproduce In the Pega Usage Validation tool, select 'Export daily usage data'. Set the Date to…

Support Article

Aug 19, 2019

Summary Popup overlaps a portion of content while using the Internet Explorer and Edge browsers. Error Messages Not Applicable   Steps to Reproduce Unknown   Root Cause A defect in Pegasystems’ code or rules.  Resolution Perform the following local-change: Add the below style to the UserWorkForm…

Support Article

Aug 13, 2019

Summary Values do not display in the filter popup when using the Filter by Format option. Error Messages Not Applicable Steps to Reproduce Configure a repeating grid with a report definition as the source. Configure a dropdown for one of the columns. Configure a data page as the source for the drop…

Support Article

Aug 13, 2019

Summary Disabled elements on the report are transparent. Error Messages Not Applicable Steps to Reproduce Launch the Case Manager portal Add a Visible condition on pyID. Root Cause An issue in the custom   application code or rules. Resolution Perform the following local-change: Include the below…

Article

Aug 13, 2019

Symptoms After installing hotfixes to support the latest Pega Predictive Diagnostic Cloud (PDC) features in previously upgraded Pega systems, you see PegaAESRemote agent issues manifesting in RuleNotFoundExceptions and ‘Execution denied’ errors. Monitoring Details in the PDC Enterprise landing page…

Article

Aug 13, 2019

The PEGA0072 alert is triggered when a data flow run fails. In case of failure, the data flow run stops. Example message text Data flow run [ < run ID > ] for data flow name [ <data flow>] failed on node [ <node ID> ]. Node data flow metrics:  <node data flow statistics> The…

Support Article

Aug 12, 2019

Summary After generating a PDF using the Create PDF smartshape , the notification is sent through the Task assignment with the generated PDF as an attachment. However, the email is sent without the attached PDF. Error Messages Not Applicable Steps to Reproduce After a case is triggered in the first…

Article

Aug 12, 2019

Authentication in Pega Platform™ ensures that only users and systems whose identity has been verified can access resources such as web pages, APIs, and data. Examples of authentication in Pega Platform include user logins, platform requests to external services, and external service requests to the…

Support Article

Aug 9, 2019

Summary The out-of-the-box Report version 6 chart displays dates a day earlier or later than the actual date: This worked correctly in   Report version 5. Error Messages Not Applicable Steps to Reproduce Create a Summary type report definition that groups results by  DateTime values using one of…

Article

Aug 8, 2019

Application and data security are major concerns of information technology organizations today. Inadequate security can prevent your application from being deployed. Security failures in deployment can expose your organization to severe consequences, from loss of customers and of your organization’…