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Support Article

May 21, 2019

Summary Server hangs and runs out of database connections after a few Business Intelligence Exchange (BIX) extraction processes. This occurs after installing the Business Intelligence Exchange (BIX) hotfixes of HFix-33295.jar, HFix-38109.jar and HFix-46693. The extraction retrieves a workitem…

Support Article

May 20, 2019

Summary Error occurs on using the  Rulesets Refactor option to copy or merge rulesets . Error Messages The following Classes in the Source RuleSet ( s ) have RuleSet Restrictions and cannot be copied to the Target. You must update the Classes shown below to incorporate the new RuleSet and its…

Support Article

May 16, 2019

Summary In report definition rules, on enabling the 'Prompt for filter changes before displaying report' option, the report title displays as 'Report' on the Tab when the report is run on the report browser. Error Messages Not Applicable Steps to Reproduce Configure the portal…

Support Article

May 13, 2019

Summary In the Internet Explorer 11 browser, when uploading a document with incorrect format, the validation error message is displayed twice. Error Messages Not Applicable Steps to Reproduce Upload a incorrectly formatted document on the Signature page. Root Cause The validation error message…

Support Article

May 13, 2019

Summary Error occurs when using the  pxChangeStage to move a case to the Resolution stage in a case type and using the 'Delete open assignments upon resolution' option. Error Messages ( MyOrg -FW- MyAppFW -Work- MyCaseType )trying to calculate the handle of a class whose instances may not…

Support Article

May 10, 2019

Summary Agent failure status is not captured correctly in the Data-Agent-Queue class. Error Messages Not Applicable. Steps to Reproduce Write an automation agent to check if an agent is down in the current node. If it is down, it will restart the agent Configure the Data-Agent-Queue  class to get…

Support Article

May 10, 2019

Summary Data in the Inshandle (1) and pxErrorList (1) columns is missing. The data in the pzpvStream column is in the BLOB format and does not populate the value in the correct format. On executing the below query, select PEGA_DATA.pr_read_from_stream ('. InsHandles (1)', pzInsKey ,…

Support Article

May 9, 2019

Summary Case Dependency does not work correctly after the child case creation. Error Messages Not Applicable.  Steps to Reproduce Run the parent case Run the Change Stage utility to change to the next stage in the parent case. The child case is resolved Close and open the parent case Run the Change…

Support Article

May 9, 2019

Summary In the Bulk Transfer process, the 'Transfer Case Ownership' option is unavailable when multiple records are selected. As a result, when transferring all the work and assignments to a different user, each transfer action must be performed individually. Error Messages Not Applicable…

Support Article

May 9, 2019

Summary   A report definition is present in a data flow as a secondary source to compose a shape. A criteria to match Vehicle ID (VEH_ID) is present in the compose. The compose generates a query with a Where clause as below if a matching  VEH_ID is present in the secondary source: Performing query…