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Support Article

Dec 28, 2018

Summary Selecting a radio button and changing the selection quickly, selects multiple radio buttons. However, this occurs intermittently. Error Messages Not Applicable. Steps to Reproduce Configure a grid with radio buttons as one of the columns Configure a check box with action as refreshSection…

Support Article

Dec 28, 2018

Summary Error occurs when Business Intelligence Exchange Extract rule runs for History records. Error Messages error String was not a date "11/02/2018 02:51 PM".  Steps to Reproduce   Create a Business Intelligence Exchange Extract rule with a filter where . pxTimeCreated is greater than …

Support Article

Dec 27, 2018

Summary Unauthenticated error occurs when displaying the login screen and users are unable to log in to the application. Error Messages [ WebContainer : 18] [STANDARD] [  ] [  ] ( internal.mgmt.Executable ) ERROR *  - Only authenticated client may start this activity: RULE-OBJ-ACTIVITY RULE-OBJ-…

Support Article

Dec 26, 2018

Summary Emails are not sent post removal of support for TLS 1.0. Error Messages ** Caught javax.mail.MessagingException : Could not convert socket to TLS Steps to Reproduce Not applicable Root Cause A defect or configuration issue in the operating environment. The TLS version in use for email…

Support Article

Dec 26, 2018

Summary Errors and thread dumps related to performance issues are generated    in the logs. Error Messages [ WebContainer : 4] [/$STANDARD] [ your_app :01.01.01] ( ector.Rule_Connect_REST.Action ) ERROR - java.net.SocketTimeoutException : Read timed out [ WebContainer : 4] [/$STANDARD] [ your_app :…

Support Article

Dec 24, 2018

Summary When a grid with customized pzBinaryImage  control is opened in a modal dialog, images display in the first row only. The image does not render in the rest of the rows and the rows have empty columns. Error Messages Not Applicable Steps to Reproduce Save pzBinaryImage  control in the local…

Support Article

Dec 13, 2018

Summary The overlay that displays on click of Import during file upload, does not respond. Error Messages Not Applicable Steps to Reproduce Use the pzManageRecords section in any harness or section. Source the grid in pzManageRecords with more than 15 columns. Resize the window. Click the Import…

Support Article

Dec 12, 2018

Summary User adds line breaks using enter key on a few lines in Rich Text Editor (RTE) at run time. The PDF that is generated using the out-of-the-box  HTMLToPDF activity has the content of  RTE without the line breaks which were applied at the runtime.  Error Messages Not Applicable Steps to…

Support Article

Dec 10, 2018

Summary Connection to a remote server fails when using OAuth2 authentication URL in the REST Connector. The connection fails when the TrustStore and KeyStore certificates are added in IBM WebSphere Application Server (WAS) 8.5 (even when the TrustStore or KeyStore is removed from Pega connector or…

Support Article

Dec 7, 2018

Summary An infrastructure is configured with two data centers (A and B). Each data center has four nodes and share the same Pega installation. During a planned outage using a load balance, one of the data centers (data center B) is excluded and is unreachable. Hence, the nodes on data center A…