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Support Article

Dec 30, 2017

Summary Thread deadlock affects performance. Error Messages Instance_1_9ed2c8728883b6127c59003f8efca5b1.event-3" Id=284 in WAITING on lock= java.util.concurrent.locks.AbstractQueuedSynchronizer $ ConditionObject @629f33fc BlockedCount : 166, BlockedTime : -1, WaitedCount : 178, WaitedTime : -1…

Support Article

Dec 30, 2017

Summary Error on opening the Data Flow Runs landing page. Error Messages The Flow Action pre-processing activity pzInitializeLP failed: Problem invoking function: pega_rules_utilities.callActivity --( ClipboardPage ,String, ParameterPage ), Comparison method violates its general contract! Steps to…

Support Article

Dec 26, 2017

Summary Unable to sync case data when updating a case in Pega iOSMobile application. Error Messages Not Applicable. Steps to Reproduce Create a parent and a child case, and assign the cases to the user. Enable these cases to be offline. Launch a local action from the parent case Provide fields on…

Support Article

Dec 26, 2017

Summary SOAP service failure error occurs in Step 4 of Code- Security.SAMLSingleLogOff , on selecting SOAP as Logout (SLO) protocol binding option and leaving the Logout location blank. This occurs in the SAML authentication Service configuration. Error Messages Not Applicable Steps to Reproduce…

Support Article

Dec 24, 2017

Summary At runtime, a column's command menu displays despite disabling the 'Enable Column Command Menu' option in the Report Viewer. Error Messages Not Applicable Steps to Reproduce Create a report with at least one column as Count. Disable 'Enable Column Command Menu'.…

Support Article

Dec 21, 2017

Summary On enabling the System Management Application (SMA) auto discovery, few nodes in the SMA are unavailable. However, the nodes are available after manually restarting them. Error Messages Not Applicable Steps to Reproduce Unknown Root Cause The nodes which leave the cluster and join back are…

Support Article

Dec 21, 2017

Summary RuleExecutionDenied error when reloading the portal, referring to Rule-HTML-Property : PXTEXTINPUT.XTEXTINPUT when setting an access group to Deny mode. Error Messages RuleSecurityModeDeny : RuleExecutionDenied XTEXTINPUT PXTEXTINPUT Rule-HTML-Property : PXTEXTINPUT.XTEXTINPUT Pega-Gadgets…

Support Article

Dec 21, 2017

Summary Unable to resize modal dialog window after proceeding to the next assignment. Error Messages Not Applicable. Steps to Reproduce Create a section Create a button with action on click - Flow in Modal Dialog. Set the modal dialog with Modal Format as Standard and with dimensions in skin as…

Support Article

Dec 19, 2017

Summary Data corruption on simultaneous access to read-only data page, with multiple instances in pxResults , populated from a report definition. Error Messages Not Applicable. Steps to Reproduce Include a data page with multiple instances in pxResults , and each instance having multiple properties…

Support Article

Dec 19, 2017

Summary Charts do not display the busy indicator when loading. Error Messages Not Applicable Steps to Reproduce 1. Configure the chart in section. 2. Chart data is sourced from clipboard page . 3. Chart load behavior configured as "After screen renders." 4. Run the chart from user portal…