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Support Article

Aug 20, 2019

Summary For  iPhone  Safari users, the decimal option is not present on the keyboard. Error Messages Not Applicable Steps to Reproduce   Enter a value in a number field (for example, VAT or an amount). The keyboard that displays is a Number only field (no decimal place). Root Cause A defect in…

Support Article

Aug 16, 2019

Summary Upon deployment, when the advanced agent activity runs, the agent stops with a NoClassDefFoundError . Error Messages java.lang.NoClassDefFoundError :  com/pega/pegarules/generation/internal/assembly/FUAPagesAndClassesHelper $ NormalizedReferenceForPandC at Exception: java.lang.…

Article

Aug 13, 2019

Symptoms After installing hotfixes to support the latest Pega Predictive Diagnostic Cloud (PDC) features in previously upgraded Pega systems, you see PegaAESRemote agent issues manifesting in RuleNotFoundExceptions and ‘Execution denied’ errors. Monitoring Details in the PDC Enterprise landing page…

Support Article

Aug 12, 2019

Summary Stage level SLA is configured for two stages (Stage 1 and Stage 2) in the case type. When the case navigates from one stage to another, the Urgency values on the user's worklist do not reset based on the initial Urgency   specified in the Stage 2 SLA.  However, when the Goal time is…

Support Article

Aug 9, 2019

Summary Error occurs when the response body in the pyConnect -REST connector starts and ends with "[" and "]" respectively. Error Messages ** Error mapping incoming response to .response_GET: org.codehaus.jackson.map.JsonMappingException : Can not deserialize instance of java.…

Support Article

Aug 9, 2019

Summary Defer loaded non-out-of-the-box   section with <script> tab displays an error popup in Firefox browser. Error Messages There was an error when loading the content given. IE Error description: undefined Steps to Reproduce Include a defer loaded non-out-of-the-box section in an auto-…

Support Article

Aug 8, 2019

Summary Performance degrades when importing the product ZIP file. Error Messages PEGA0005 alerts regarding the table pr_index_reference. Steps to Reproduce Import a product file. Root Cause The system performed a full table scan before it added a record. This took about four minutes per record.…

Support Article

Aug 8, 2019

Summary Multiple ConnectionPoolTimeoutException occurs and system performance degrades. Error Messages Caused by: com.pega.apache.commons.httpclient.ConnectionPoolTimeoutException : Timeout waiting for connection at com.pega.apache.commons.httpclient.MultiThreadedHttpConnectionManager.…

Article

Aug 8, 2019

Data page unit test cases help to validate that application data is loaded correctly. You configure assertions that define the expected output of the test. When the test runs, the expected result is compared with the actual results on the data page. Assertions are applied in the order you that you…

Support Article

Aug 7, 2019

Summary User creates the pyDefault data transform in the Link-Attachment class. User adds an attachment to the case. However, the pyDefault data transform in the Link-Attachment class is not invoked. Error Messages Not Applicable Steps to Reproduce Create the pyDefault data transform in the Link-…